Customer Quality (Plastic Injection)

Job Description

Job Description

Do you excel in representing your company while tactfully handling customer expectations?

An industry leader in precision manufacturing is seeking a Customer Quality Engineer with hands-on experience in plastic injection molding to strengthen its automotive quality team. In this highly visible role, you will act as the key quality liaison between the organization and its customersbalancing technical problem-solving with strong interpersonal communication to ensure long-term satisfaction and compliance.

If you're someone who thrives under pressure, can pivot between floor-level troubleshooting and strategic customer communication, and knows how to lead a quality response from start to finishthis role is built for you.

Key Responsibilities:

• Represent the company in all customer quality matters, maintaining professionalism and transparency

• Lead sorting, containment, and corrective action activities, ensuring minimal disruption to operations

• Develop and implement 8D reports and root cause analysis to address quality issues effectively

• Define and manage expectations with customers regarding timelines, actions, and deliverables

• Supervise and support quality technicians in inspection and rework tasks

• Monitor and improve internal processes based on customer feedback and quality trends

• Participate in APQP and PPAP activities to support new launches and engineering changes

• Ensure compliance with automotive standards such as IATF 16949

Recommended Qualifications:

• Bachelors degree in Engineering, Quality, or a related technical discipline

• 3+ years of experience in a customer quality role within a plastic injection molding environment

• Proficiency with 8D problem-solving, root cause analysis tools, and quality reporting

• Strong interpersonal and conflict-resolution skills with a customer-first mindset

• Ability to lead and motivate technical staff in a manufacturing environment

Preferred Qualifications:

• Prior experience in an automotive Tier 1 or Tier 2 supplier setting

• Familiarity with OEM-specific portals and reporting tools

• Certifications in quality systems (CQE, Six Sigma, etc.)

• Knowledge of APQP, PPAP, and control plans

Titles That Should Apply:

• Customer Quality Engineer

• Quality Engineer Injection Molding

• Resident Quality Engineer

• Supplier Quality Representative

• Lead Quality Technician with customer-facing experience

• Process Quality Engineer

If you're ready to pivot into a role where your voice represents quality at the highest level, this opportunity offers the visibility, responsibility, and growth potential to elevate your career. Step into a leadership-driven position where your ability to build trust and solve problems makes all the difference.