Outbound Warranty Sales - Contact Center

Job Description

Job Description

Description:

At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers.

Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work , Infinity is where great people come together to do meaningful work—and have fun doing it.

From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.

Job Summary:

At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs.

This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential.

If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.

Why You’ll Love Working Here:

• Performance-Based Earnings: Competitive base pay + uncapped monthly commission
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do:

• Conduct outbound calls using a provided lead list to engage current customers
• Identify coverage gaps and present additional products through cross-selling and upselling strategies
• Clearly communicate product details, including terms and conditions, to ensure customer understanding
• Execute call strategies with a focus on active listening and customer-centric selling
• Maximize conversion opportunities by aligning solutions with customer needs
• Maintain professionalism through strong communication and clear enunciation
• Embrace coaching and feedback to continuously improve performance
• Consistently meet and exceed program KPIs and performance expectations
• Demonstrate reliability through strong attendance and accountability
• Support additional tasks and initiatives as needed

What We’re Looking For:

• A results-driven mindset with motivation to achieve and exceed goals
• Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, warranties)
• Strong communication and active listening skills
• Positive attitude with a team-oriented approach
• Coachable and open to continuous feedback and development
• Resilient and able to navigate rejection with professionalism
• Comfortable multitasking across multiple systems
• Ability to adapt in a fast-paced, high-energy environment
• Passion for delivering exceptional customer experiences with energy and excellence

Education & Experience:

• High School Diploma or equivalent preferred
• Experience in call center, sales, marketing, telecommunications, wireless, internet, warranties

Physical Requirements:

• Ability to remain seated and work at a computer for extended periods
• Occasionally lift up to 10 pounds, if needed

Are you ready to bring your energy, passion, and drive to an award-winning team?

Apply today and start building a career that’s more than a job—it’s an opportunity to grow, thrive, and succeed with Infinity.