Billing Analyst
Kforce has a client in Warren, NJ that is seeking a Billing Analyst. Summary: The Billing Analyst is responsible for managing and maintaining accurate billing processes across multiple utility accounts. Key responsibilities include small to medium special projects, quantitative and qualitative research, process design and modification, and report development. The position involves cross-functional coordination with internal teams and external partners, resolving billing issues, processing adjustments, collections, and ensuring high-quality customer support for escalated billing concerns. Individuals in this role apply standardized tools and techniques. Responsibilities:
- Conducts analyses and prepares reports that provide operational and/or technical support to business operations
- Conducts quantitative and qualitative research to support billing timeliness/accuracy and small to medium special projects
- Assists with process design and modification for continuous business improvement
- Ability to communicate with customers, internal teams and external partners to resolve billing concerns and handle collections
- Performs other job-related duties as assigned
- High School diploma/GED
- Bachelor's degree or equivalent experience preferred
- 2+ years of experience
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