MANAGER - COVENANT AT HOME/DME

Overview: The DME Manager assumes administrative responsibilities of the DME staff. These operations include supervision, management, and educational development. This position maintains accountability for clinical practice. The DME manager works cooperatively with other managers to facilitate agency operations. Participates in the development, implementation, and evaluation of new programs.
Demonstrates excellent customer service in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission, and Values of Covenant and the commitment to Extraordinary Care for Every Generation. Responsibilities:

- Selects DME personnel through interviewing and hiring procedures.
- Formulates and assists in the orientation process for staff members in coordination with other service supervisors.
- Keeps program personnel up to date with state-of-the-art information.
- Evaluates performance of DME staff annually and assists in formulating professional goals through educational activities, monitoring activities, observations, and feedback. Ensures that corrective actions are addressed timely.
- Assures an adequate inventory of equipment and supplies.
- Reviews DME service programs including approval of patient allowances (non-covered care or write off) employee compensation levels, and other resource constraints.
- Evaluates current programs and growth opportunities and develops implementation plans as needed. Is current on local issues and trends regarding the program and makes recommendations for change.
- Participates in budget formulation and is responsible for all budgeting responsibilities.
- Represents the agency in a professional manner to the public through community roles, academic relationships, and client/professional contacts.
- Performs quality assurance activities and recommends and/or implements follow-up measures based on outcome criteria. Works with the Quality Assurance Specialist to ensure accreditation standards are in compliance.
- Responds to complaints and incidents to resolve conflicts with customers.
- Promote communication between staff and administration through staff and individual meetings and written communication.
- Works with other managers to secure the goals of the agency.
- Responsible for the payroll and timekeeping of staff.
- Implementation and knowledge of policies and procedures.
- Leads departmental meetings on a regular basis.
- Tracks and monitors stats and productivity.
- Other duties as assigned.

 

Qualifications:

EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor's Degree required.
- One year of supervisory or administrative experience required.
- Two years of DME experience preferred.
KNOWLEDGE/SKILLS/ABILITIES
- Sales and management knowledge.
- Knowledge of computer systems and software. Proficient in Microsoft Office, Outlook, and Excel.
- Good oral and written skills.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Frequent talking and hearing.
- Frequent lifting 26-50 lbs.
- Occasional standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, stooping, crouching, squatting, twisting, reaching, and handling.
- Occasional near, midrange and far vision.
- Occasional depth perception, visual accommodation, color vision, and field of vision.
- Occasional lifting 0-25 lbs.