Service Writer / Technician Advisor
Service Writer / Technician Advisor – Kubota Dealership (Coldwater, MI)
Location: Kings Equipment Group – Coldwater, Michigan
Position Type: Full-Time | Hourly | Pay Based on Experience
Kings Equipment Group, an authorized Kubota Tractor and Equipment dealership , is seeking an experienced and motivated Service Writer / Technician Advisor to join our Coldwater, MI team.
About the Role
This position plays a key role in supporting our service department and ensuring that customers receive timely, accurate, and professional service. The Service Writer / Tech Advisor will coordinate between customers, technicians, and the parts department to keep repairs moving efficiently and accurately.
Primary Responsibilities:
Write and manage service repair orders for agricultural, construction, and turf equipment
Communicate with customers regarding diagnostics, estimates, and repair progress
Work directly with technicians to guide and prioritize work in the shop
Coordinate with the parts department to identify, order, and track required parts
Look up parts and create detailed work orders in the dealership system
Ensure accurate documentation of labor times, notes, and job completion details
Qualifications:
Prior mechanical experience required (diesel, electrical, hydraulic, or gas engines)
Strong communication and organizational skills
Familiarity with dealership service software and parts systems preferred
Ability to multitask in a fast-paced environment
Team-oriented with a customer-first attitude
Compensation & Benefits:
Competitive hourly pay based on experience
Company-paid Health, Vision, and Dental insurance
401(k) with company match
Paid Time Off (PTO) and holidays
Career growth opportunities within a family-owned dealership group
About Kings Equipment Group
Kings Equipment Group is a locally owned and operated Kubota dealership group serving Michigan’s agricultural, construction, and residential markets. We take pride in providing exceptional equipment, parts, and service support to our customers and creating a workplace where employees can grow and succeed.
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