Helpdesk Engineer

TEKsystems has a client that is hiring Helpdesk Engineers for a hybrid role in Marshall, MI

 Key Responsibilities

End-User Support:

Serve as the primary point of contact for all IT support tickets, providing assistance to employees in

both the oƯice and on the manufacturing floor.

Diagnose and resolve hardware and software issues on Windows-based desktops and laptops.

Provide support for mobile devices, including Apple iPhones/iPads and Android phones/tablets.

Hardware Deployment & Support:

Deploy and configure new hardware, including workstations, laptops, and mobile devices, across all

areas of the facility.

Troubleshoot and provide support for large-scale printers and thermal transfer printers used in

production.

Perform hands-on component replacement and upgrades.

Networking & Systems:

Utilize basic network skills to troubleshoot connectivity issues (wired and wireless).

Assist with the deployment and configuration of network devices as needed.

Documentation & Continuous Improvement:

Document all support tickets and resolutions in the help desk system.

Create and update knowledge base articles for common issues.

Demonstrate a strong eagerness to learn and adapt to new technologies and processes.

Experience:

Minimum of 2-3 years of experience in an IT support or help desk role, preferably within a

manufacturing or industrial environment.

Proven experience in a hands-on technical support capacity.

Technical Skills:

Proficiency in troubleshooting Windows 10/11 and basic knowledge of Active Directory.

Experience supporting and troubleshooting both iOS and Android mobile devices.

Familiarity with production-specific hardware, especially industrial printers.

Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).

Skills

Help desk support, Support, Windows 10, Office 365, Customer service, Help desk, Desktop

This is a Contract to Hire position based out of Marshall, MI.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Marshall,MI.

This position is anticipated to close on Mar 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.