Receptionist Long Term Care

: Job Summary Provides assistance and support to visitors, staff, & residents in person and over the phone. Performs a variety of clerical job functions. Essential Functions

• Under minimal direction, transfers incoming calls to the appropriate locations, assists with the placement of outgoing calls, pages staff both overhead and through pagers, handles resident information inquiries and provides assistance to callers and visitors in a tactful, cheerful and professional manner.
• Monitors lobby for resident and guest safety.
• Greets visitors, guests, new residents and transporters and directs to appropriate unit.
• Accepts and logs room and board payments, visitor meal payments, special activities fees, etc.
• Assists potential new customers with pre-tour paperwork; locates staff to give tour; works with Admissions to ensure that Facility brochure is available at all times. Greets and directs transportation services and new residents upon arrival. Assists outside vendors for the delivery of O2, UPS, vendor deliveries, etc.
• Responds to all emergency situations and evaluates situation for severity and appropriate notification of management personnel.
• Notifies appropriate nursing station when a wandering patient attempts to leave through the front door or has a significant need for assistance.
• Responsible for ‘opening/closing' duties as required by shift.
• Distributes incoming mail as needed and forwards resident mail in a timely manner.
• Maintains workroom and lobby in an orderly manner. Monitors office equipment to ensure functionality. Makes service calls to vendors on an as needed basis. Maintains sufficient stock of forms and office supplies and orders as needed. Maintains reference binders/materials in a professional, organized manner.
• Processes daily census in a timely manner (day shift only).
• Carries out clerical duties assigned by Administrator or his/her designee. Assists with projects (i.e., copying, assistance with monthly invoices, building of resident surveys, brochures, pamphlets, etc.) from other departments that can be accomplished in a professional manner with minimal disruption of regular daily tasks.

Qualifications

• Required High School Diploma or equivalent

• 1 year of relevant experience Minimum one year in similar position. Required
• Computer experience Preferred

Primary Location

SITE - Skilled Nursing Dearborn - 16391 Rotunda - Dearborn

Department Name

Administration - Dearborn Skilled

Employment Type

Part time

Shift

Evening (United States of America)

Weekly Scheduled Hours

20

Hours of Work

Variable

Days Worked

Variable

Weekend Frequency

Variable weekends

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.