Member Support Specialist (Call Center)
Job Description
Job Description
Join Our Team as a Full-Time Member Contact Specialist (Call Center)
Location: State Street Branch – Saginaw, MI
Schedule: 40 hours/week (Monday through Saturday)
Dental and Vision Insurance
401(k) with Employer Match
Flexible Spending Account(s)
Employee Assistance Program
Employee Wellness Program with Quarterly Bonus Incentives
Training, Growth Opportunities, and a Supportive Team Culture
Paid Time Off About the Role As a Member Contact Specialist , you'll be the voice of Jolt for our members – greeting them over the phone, helping them navigate financial transactions, and recommending products that improve their financial well-being. Your schedule will be Monday - Friday, including some Saturdays from 9am-12pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment. Key Responsibilities
- Provide exceptional member service, cross sell & recommend credit union services to members on a daily basis, primarily over the telephone
Ability to analyze member problems/complaints and find beneficial solutions in a timely manner
Provide deposit, loan rate, and service information as well as information on new and ongoing promotions
Process share withdrawal and fund transfer requests
Provide account information: balances check clearings, deposit postings and statement information
Record research requests.
Deliver to appropriate personnel for forms distribution
Provide membership information: field of membership qualification and new account initiation
Process payment or deposit corrections when necessary
Explain credit union policies and procedures, including wire transfers, stop payments, address changes, loan applications, and direct deposit requests Process stop payments, address changes and loan applications
Responsible to uphold the principle of privileged communication
Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions
What You Bring to the Team
Customer service expertise (2+ years preferred, especially in banking, credit union, teller, or lending).
Excellent communication & problem-solving skills.
Confidence with computers and Microsoft Office.
Ability to stay organized, multitask, and adapt in a fast-paced environment.
A passion for helping others and selling solutions that benefit them.
We value people who are:
EnergeticMotivated
Empathetic
Committed to community service If that sounds like you, you'll feel right at home here. Incentives & Growth We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives , and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay. Note: Telephone conversations between Member Contact Specialists and members may, on occasion, be monitored or recorded for the purposes of training, coaching, and feedback and quality assurance on an unannounced basis. Job Posted by ApplicantPro
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