SUPERVISOR-Drivers/Route Sales Representatives

Job Description

Job Description

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, customers and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose

The Supervisor is responsible to meet or exceed service goals in the management of a district of routes. Reports to Service Manager.

Responsibilities/Duties/Functions/Tasks

• Develop and motivates a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
• Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers. Communicating timely with customers via email and telephone.
• Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
• Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
• Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the company.
• Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
• Follow written and verbal instructions and perform other tasks as directed by supervision.
• Participate in monitoring 24 hr./ 7day emergency hotline.
• Work with and support other service personnel as required by supervision.
• Advancement oppurtunties

Qualifications

• Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.
• 2+ years managing/leading
• 3+ years in a fast paced environment

Preferences

College degree preferred but not necessary.

Work Requirements

• Operating vehicles on public road, working in and out of customer locations, loading areas of a typical industrial laundry facility. Indoor and outdoor areas of a typical industrial facility.
• Physical demands/requirements: sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 50 lbs, standing, walking, writing, speaking, and hearing.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This position requires the successful completion of a background investigation and/or drug screen.

General Linen and Uniform Service has been operating for over 100 years and is family owned. Our customers are restaurants, retirement homes, casinos, hotels, diners, medical facilities, grocery stores, coffee houses, banquet facilities, etc. We offer a flexible and casual work environment in a fast paced process and deadline oriented business. Opportunities for growth and advancement in the company! Excellent benefits, we are in the heart of Detroit's redevelopment near the New Center area Visit

Company Description

General Linen and Uniform Service has been operating for over 100 years and is family owned. Our customers are restaurants, retirement homes, casinos, hotels, diners, medical facilities, grocery stores, coffee houses, banquet facilities, etc. We offer a flexible and casual work environment in a fast paced process and deadline oriented business. Opportunities for growth and advancement in the company! Excellent benefits, we are in the heart of Detroit's redevelopment near the New Center area Visit