Service Desk Technician

Job Description

Job Description

Description

Responsible for all phases of End User Device support while maintaining the highest level of customer satisfaction.

• Receives, processes, responds to, and escalates trouble tickets/issues on equipment and technology issues for resolution.

• Assists with user account issues, including, but not limited to, password resets, locked accounts (AD, ADFS and SAP), assisting in the setting up of MFA for user accounts.

• Shipping, receiving and inventory.

• Follows documented Service Desk procedures.

• Participate in a Service Desk Call Queue answering trouble calls.

• Logs all Service Desk interactions in the IT Service Management software.

• Diagnoses & repairs workstations and locally connected peripherals.

• Performs local and remote testing on equipment, including running software programs to diagnose faults.

• Performs all functions required to prepare workstations for new employees including software installation and peripheral devices.

• Wipes and re-installs workstations when necessary or when re-assigning workstations to a different user.

• Participates in software and hardware equipment accountability.

• Research, evaluates, and recommends software and workstation equipment.

• Assists management with policy drafting and updates.

• Maintains strong proficiency in all Microsoft Office products, Microsoft Windows products, OCR/scanning software and informally trains program staff in these areas when needed.

• Maintains a positive, strong, credible, professional, and interpersonal relationship with all parties relevant to projects and always represents the best interest of the organization.

• Installs, maintains, and troubleshoots iPhones, Androids, and mobile devices.

• Installs, maintains, and troubleshoots Microsoft 365 as well as other 3rd party applications.

Top Skills

Windows, Dell, Help desk, Help desk support, Service desk, Troubleshooting, Customer service, Support, Active directory, Phone support, TeamDynamix, Ticketing system, Password reset, Hardware

Additional Skills & Qualifications

Education: A+ Certification, equivalent degree, certification, or 2 to 3 years computer desktop support experience.

Experience: Experience and training in PC troubleshooting and repair, Windows 11 and above, Microsoft Office Professional; Outlook, Internet Explorer and ITIL foundation.

Job Type & Location

This is a Contract to Hire position based out of Okemos, MI.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Okemos,MI.

Application Deadline

This position is anticipated to close on Mar 23, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.