Patient Manager, School of Dental Medicine

Position Summary
The School of Dental Medicine at the University at Buffalo is seeking applications for a Patient Manager . This position will report to the Patient Manager Lead. Job responsibilities include: Manage / Schedule patients for students. Schedule follow-up patient appts (as determined by faculty & assigned student). Maintain and understand faculty clinic coverage. Provide patient education. Coordinate schedule changes with students clinical staff and clinic faculty. Manage forms referrals screening cancellations and reschedules as needed. Create new patient records. Verify payments and prior authorization approval before appts are scheduled. Recommend discharge / NATC patients when patient is non-compliant with UB protocols. Assign new patient screening and dental assisting to students for credit. Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment. CPE Scheduling for endo (CPE10) ODS (CPE6). Assign recall patients to students on recall rotation. Assist with the scanning in of documentation in the EMR . Block and modify student schedules for approved time off. Schedule for predoc endo screening and predoc endo including external referrals. Create patient charts and verify insurance as needed. Attend scheduled meetings 4-5 times each semester. Schedule recall appointments. Perform other tasks assigned by clinical operational leadership as needed. Work Hours: Monday Friday 8:30 a.m. 5:00 p.m. Learn more: Our benefits where we prioritize your well-being and success to enhance every aspect of your life. Being a part of the University at Buffalo community. University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications
High school diploma One year of relevant experience

Preferred Qualifications
Associates degree or higher Three years of experience Dental office experience Strong written and verbal communication skills Strong attention to detail Prior role with patient/customer facing interaction Excellent communication skills experience working with diverse populations and attention to detail Demonstrated comfort and proficiency in utilizing various technological tools and platforms such as Microsoft Office suite (Word Excel PowerPoint Outlook) Familiar with virtual communication platforms like Zoom Microsoft Teams or equivalent

Required Experience:

Manager