LensCrafters - Lead Lab Tech (Urgent Care)
- Custom fit glasses and precisely places prescription in lenses.
- Work with associates to strengthen their knowledge and skill for foundational product & store processes related to lens and lab technology.
- Edge & mount only when needed and within company guidelines.
- Ensure finished eyewear meets optical standards and customer requirements.
- Routinely conduct eyewear inspections with excellence.
- Complete and file store & lab paperwork thoroughly and accurately in a timely manner; work with associates to be trained & skilled in doing the same.
- Ensure approved safety programs are implemented & maintained consistently per standards.
- Create a safe working environment for all; demonstrate safe work practices.
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
- Greet all customers with a warm welcome; show urgency in providing service to customers & satisfying their needs; attract new customers.
- Explore the needs & priorities of customers & link to store offerings, including eye exam.
- Convey a commitment to providing unsurpassed customer service to all customers and patients with every visit.
- Assist customers in selecting frames & lenses that are best suited for them; suggest improvements & recommend solutions.
- Anticipate problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
- Perform work accurately & thoroughly as required. Demonstrates superior product knowledge.
- Take initiative to keep displays and inventory clean, attractive & organized in store/office; secure all company assets under one’s control.
- Serve as a responsible alternate store key holder.
- HS diploma/GED
- 1+ year experience
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Ability to train others
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Eyewear Inspection Program Modules 1-6
- Quality Manufacturing Program Certified
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
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