Office Manager

Job Description

Job Description

If you love supporting a small business in a thriving office, the MI Pest Office Manager position may be of interest to you!

Job Summary:

The Office Manager is responsible for providing administrative, clerical and office maintenance support to the company, including scheduling and coordinating appointments, applying customer payments, interacting in person and over the phone with clients, managing office supplies and equipment and completing special projects.

Essential Functions:

• Courteously greets visitors to the office and over the phone. Answers telephone calls in a professional manner. Takes and relays accurate, comprehensive, dated messages in a timely manner.
• Schedules meetings and appointments, makes phone calls, mails letters and sorts and distributes mail in a timely manner.
• Maintains customer accounts by entering customer information, processing customer payments, and updating changes.
• Serves as central dispatch for MI Pest Technicians.
• Manages relevant filing systems.
• Organizes and maintains inventory of office supplies and stock printed material.
• Uses word processing software to create and update miscellaneous memos, forms, and signs to communicate with staff. Develops spreadsheets. Accurately prepares and updates memorandum, spreadsheets, reports, forms, signs and other documents as assigned. Communicates to staff as requested.
• Photocopies miscellaneous documents as requested
• Implements office improvements as needed.
• Serves as primary contact person for other staff regarding routing and job planning issues.
• Assists with coordinating office functions interviews, special events, gatherings, and meetings.
• Monitors, organizes and keeps work area clean.
• Attends required meetings and training, and takes minutes as requested.
• Completes special projects and performs other administrative support duties as needed.
• Uses own transportation to perform various errands as needed, including bank deposits, post office runs, etc.
• Works harmoniously and collaboratively with team members and clients.
• Regular and predictable attendance and punctuality.
• Performs other duties as assigned.

Attributes:

• Knowledge of secretarial/clerical and customer service related to position responsibilities.
• Sufficient knowledge of general business mathematics.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to: Microsoft Word and Excel, Email, Internet and basic computer navigation. Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Proficient at prioritizing and able to handle a variety of responsibilities simultaneously with keen attention to detail and accuracy.
• Works harmoniously and collaboratively with staff, clients, and vendors.
• Friendly and customer-service focused.
• Creative, organized and results driven.
• Strong communication and problem-solving skills.
• Ability to work under stress and deadlines.
• Demonstrates professional business practices and ethics.
• Demonstrates knowledge of occupational hazards and safety precautions required in the line of work.
• Reliable attendance and punctuality.

Education/Certification/Licensing/Experience Requirements:

• High School graduate or equivalent; advanced education in business-related field is preferred.
• Must have valid driver's license and acceptable driving record.

Physical Demands and Work Environment:

• Involves working in the community and in an office environment infrequently exposed to extreme temperature, noise, fumes, dust, etc.
• Sitting/standing at desk and on computer at least 90% of the time.
• Ability to travel to assigned locations throughout the region on occasion.
• No unusual physical demands or environmental factors.

MI Pest & Wildlife provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, arrest and conviction record (and all other protected classes in the State of Michigan or as provided by Federal Law). Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, MI Pest & Wildlife will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result.