Treatment Coordinator

Job Description

Job Description

Company Description

Daydreams Procedure Center is West Michigan’s premier resource for pediatric dentistry under general anesthesia. Daydreams is a surgical center designed for dentistry and staffed with an elite team of operating room experienced pediatric dentists, pediatric dental assistants, pediatric nurses, and MD anesthesiologists. Daydreams partners with a network of referral partners throughout Michigan providing safe sedation for children and a relaxed, trauma-free experience.

To learn more about our office, check out our website here:

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

• Work-Life Balance: (Monday-Friday 7AM-4PM, 1hr lunch break)

• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)

• Parental Leave: Up to 3 weeks paid

• 401(k) Match

• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues

• CE & Growth: SPEAR access + continuing education

• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans

• Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment.

• Act as a liaison or case manager between the practice and the patient. 

• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment 

• Collect payments and copays. 

• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.

• Ensure that patients with outstanding balances are informed of the practice’s financial policy.  

• Schedule new patients within two to four days of their initial call. 

• Ensure that all patient records are current and accurate. 

• Customer service/sales experience

• Dental office experienced (preferred)

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.