Account Manager II

Job Summary:

• As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions:

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education:

• Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor’s degree):

• Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities:

• Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions:

• Moderate overnight travel required.

Preferred Qualifications:  Quantifiable & Measurable Sales Achievements, Territory management, experience with CBRs, building & maintaining C level relationships, building account plans.  This is a customer-facing role that requires regular in‑person meetings. Candidates must live within a 50‑mile radius of Grand Rapids, MI or surrounding cities within the territory. 

Pay Transparency:  The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in  that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance,  schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. 

Pay: $4,331.25 - $8,187.50

Additional Details:  Departmental Posting: Only current employees in SVP, Denys Fredette‘s organization are eligible. Relocation may be available based on business need. Position is not eligible for sponsorship. Pay Grade: SP3 Position close date: June 11 at 5pm EST 

For details on our comprehensive benefits, click here .

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected] .

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice ( bilingual )
• Right to Work Notice ( English ) / ( Spanish )