Claims advocate - services

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

The Claims Advocate for TPA Services is responsible for the accurate and timely processing of Cafeteria Plan (FSA, HSA, HRA, Parking and Transit and Lifestyle Benefits) claims in accordance with IRS regulations and company policies. This role requires a detail-oriented individual with strong analytical and customer service skills.

Responsibilities:

• Review and process claims submitted by participants, ensuring accuracy and eligibility.
• Verify documentation to validate eligible expenses according to IRS guidelines and plan documents.
• Communicate with participants via phone, email, or written correspondence to resolve claim issues or request additional information.
• Maintain accurate and up-to-date records of all claims processed and communications with participants.
• Adhere to HIPAA guidelines and maintain confidentiality of participant information.
• Meet or exceed established production and quality standards.
• Assist with other TPA operations tasks as needed.
• Process claims within established turnaround times.
• Identify and resolve claim discrepancies or issues.
• Provide excellent customer service to participants.
• Stay current on IRS regulations and company policies related to FSA administration.
• Participate in training and development activities to enhance job skills.
• Collaborate with other team members to ensure efficient and effective TPA operations.
  
  

Requirements

• Strong attention to detail and accuracy.
• Excellent analytical and problem-solving skills.
• Proficient in data entry and computer skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of IRS regulations related to Cafeteria Plan administration (preferred).
  
  

Education and Experience:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Prior experience in claims processing or customer service, preferably in the employee benefits industry.
  
  

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more!
  
  

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email  [email protected].

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Welcome, your new opportunity awaits you.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.