Administration Supervisor

We have an exciting opportunity on our team as an Administration Supervisor! This position is located in Midland, MI. The Administrative Supervisor's responsibilities include to plan, direct, and execute the functions needed to support internal administration of CQA's programs and services, including managerial oversight of administrative staff, in a manner that promotes quality, safety, and efficiency.

Who is the Savant Group?

The Savant Group is a consortium of internationally recognized companies located in Midland, Michigan, serving the lubrication, transportation, manufacturing, and energy industries. Our group of companies include Savant Labs, Tannas Company, King Refrigeration, Excell Manufacturing and Institute of Materials. We are unique to our industry as each company offers a different product or service while working together to provide our customers with the best, most innovative solutions to their problems.

The multidisciplinary expertise provided by the Savant Group companies enables customers to evaluate performance, monitor quality, perform R&D, and develop innovative solutions for the technical advancement of lubricants, fuels, and related fluids. Our companies continue to grow strong while remaining committed to providing an expanding line of products and services to an increasing customer base around the world.

• Effectively manage the administrative team and processes that support CQA in a manner that follows company policies and encourages the desired results and behaviors.

• Coordinate the activities of the administration team to meet internal and external demands in a timely and efficient manner.

• Clearly communicate expectations of performance and behavior with direct reports and manage outcomes.

• Implement fair policies and consistent practices using company guidelines within the department.

• Monitor incoming and outgoing communications, data, and information flow and take appropriate action as needed.

• Validate accuracy of data generated within CQA and received from external parties. Work with responsible parties to resolve issues.

• Standardize processes across licensing programs and within the administration department to generate internal efficiencies.

• Instruct and train users on standard operating procedures.

• Proactively lead communication with program managers to manage requirements, updates, and scheduling.

• Gain a full understanding of licensing program processes and requirements and stay abreast of changes.

• Coordinate activities for proper handling, storage, and disposal of samples.

• Drive continuous improvement of the administration department to improve business practices.

• Escalate appropriately when questions or situations arise that cannot be handled within current policies and practices.

• Work with other companies and departments across the Savant Group as requested.

• Arrange and coordinate with program managers and new business development staff for conferences, engagements, and site visits.

• Coordinate changes to licensing programs with program managers and administrative team.

• Take required training and development opportunities to maintain effectiveness in role.

• Create and/or update procedural manuals and work instructions.

• Complete work in a timely manner to meet deadlines and expectations.

• Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint, Adobe Acrobat Pro, FluidQuality.com on-line licensing system, and other electronic programs as needed.

ADDITIONAL JOB DUTIES

• Act as a back-up to Program Managers when necessary.

• Assist with ISO 9001 quality documents, records, and procedures.

• Complete other tasks as assigned by direct supervisor.

JOB SPECIFICATIONS

EDUCATION/CERTIFICATIONS: Bachelor's degree in business management or related field required.

LICENSURE: Valid driver's license.

EXPERIENCE: At least two years' experience in customer service, data processing and/or administrative support role required. Three years' experience in a managerial role preferred.

SKILLS

• Acts as a representative of the Savant Group, adhering to our mission, vision, and core values.

• Possess a cultural competency and the ability to work professionally when communicating in a culturally sensitive manner with both individuals and groups from diverse backgrounds.

• Ability to foster good team dynamics, collaboration, and be flexible implementing daily work.

• Self-motivated and the ability to handle unforeseen problems. Does not wait to be told what to do and can work independently.

• Must have the ability to develop skill set for balancing employee empathy and goal achievements in the business.

• Exhibits strong planning and time management skills to ensure goals and deadlines are met.

• Is a role model for others, possessing a positive attitude and a good work ethic.

• Demonstrates ability to manage people and outcomes effectively.

• Possesses exceptional organizational skills with ability to prioritize and proficiently multi-task.

• Exhibits a high level of accuracy and attention to detail.

INTERPERSONAL SKILLS

• Develops strong working relationships with colleagues across departments and seniority levels to achieve company goals.

• Communicates effectively with exceptional written and verbal communication skills.

• Works professionally in a culturally sensitive manner with individuals and groups from diverse backgrounds.

• Exhibits tolerance and ability to communicate while adapting to unfamiliar situations.

PHYSICAL EFFORTS: Must be able to move/lift equipment weighing up to 20lbs. Other physical efforts may include but not limited to carrying weight, lifting, seeing, hearing, talking, sitting, standing, walking, reaching, climbing, stooping, crawling, kneeling, pushing, pulling, repetitive motion/dexterity, and other physical requirements as required by the position.

SAFETY MEASURES: All employees are expected to follow safety procedures and regulations at all times.

HOURS OF WORK: Full-time with a typical schedule of Monday through Friday, 8-hour shifts. Some nights and weekends may be required.

TRAVEL: Limited travel up to five percent may be required for this position.

Note: This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS

• Competitive medical plan options for you and the family
• Health Reimbursement Plan (HRA)
• Standard dental and vision options
• Life Insurance coverage paid by the company
• Voluntary life, accident and disability coverage
• Competitive 401K company match
• Paid time off
• Tuition reimbursement

Aside from the fringe benefits or your compensation, the Savant Group takes employee satisfaction above and beyond. In addition to your fringe benefits, you will also get the following benefits by joining the Savant Group:

• A friendly and welcoming environment
• Flexibility, work-life balance
• Career growth, learning and development
• Employee purpose, recognition and appreciation
• A diverse, equitable and inclusive workforce

The Savant Group is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.