Night Audit (FT or PT)
- Audit hotel paperwork to ensure the day has balanced.
- Posts room charges and taxes to guest accounts.
- Verifies all account postings and balances.
- Verifies all hotel paperwork is correct and balanced.
- Runs preliminary reports.
- Processes no shows and close of day.
- Register arriving guests while implementing Crystal Mountain service standards.
- Settle guest accounts with the ability to make good business decisions regarding discounts.
- Resolves or refers to Management all guest concerns, complaints or suggestions in continuous effort to provide superior guest service.
- Remains current emergency procedures.
- Remains current on groups and property events as they relate to special needs for banks, etc.
- Dispatch Guest Service Attendants, Security and Maintenance for any after hour needs.
- Ensures guests' profiles are properly noted in the SMS for issues which occurred and alert appropriate hotel department via hot sheet.
- Provide courteous service to guests, internal guests, and co-workers.
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Attends appropriate resort meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with resort standards
- Complies with required safety regulations and procedures
- Complies with resort standards, policies and rules
- Work closely with other third shift staff to ensure guest needs are met at night.
- Remains current with resort information and changes.
- Other duties as directed by management. Job Specifications Competencies:
- Previous experience in a bank, hotel, front desk and or accounting field preferred.
- Working knowledge of computer software to include Word, Excel, F&B POS systems, SMSHost helpful.
- Must be knowledgeable in making reservations for after hour calls.
- Thorough knowledge of standard accounting procedures and systems.
- Due to the third shift of the job excellent attendance required.
- Cash handling and reconciling experience required.
- Polite, friendly, and helpful to guests, management and fellow employees
- Ability to operate basic office equipment, to include multi-line phone.
- Communicate effectively both orally and in writing. Thoughtful use of email as a tool.
- Organize and write procedures in a logical/methodical manner.
- Good time management skills
- Excellent attention to detail
- Maintain appearance standards as outlined in departmental and Crystal Mountain policies.
- Able to maintain confidential information
- High School Diploma or GED required. AA/AS degree in accounting preferred.
- Combination of education and experience that enables performance of all aspects of the position.
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
- The employee must regularly lift and /or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Ability to work flexible schedule to include weekends and holidays
- Pre-employment MS Office and keyboarding skill testing required.
- Non-smoking candidates preferred.
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