Retail Associate
Customer Service/Retail Associate
Location: 18800 Eureka Rd., Southgate, MI 48195
Schedule: MondayFriday | 8:30 AM - 5:00 PM
At Binson's, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.
The Role: Customer Service/Retail Associate
To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.
What We're Looking For
- High School Diploma or equivalent
- Friendly, outgoing communicator who loves connecting with people
- Skilled with point-of-sale (POS) systems and inventory software
- Super organized with a keen eye for detail
- Compassionate and always focused on making customers feel cared for
What You'll Be Doing
- Review physician orders and verify accuracy prior to equipment setup
- Set up CPAP, BiPAP, and related respiratory equipment according to prescribed settings
- Educate patients on proper use, mask fitting, cleaning, and maintenance
- Demonstrate equipment operation and answer patient questions
- Ensure patients understand compliance requirements and follow-up procedures
- Accurately document patient information, equipment serial numbers, and setup details
- Verify insurance eligibility and obtain required documentation
- Troubleshoot equipment issues and coordinate repairs or replacements as needed
Perks & Benefits
- Competitive pay
- Full benefits: Medical, Dental, Vision & Life Insurance
- Paid time off + floating holiday
- 401(k) Retirement Savings Plan
- Training and growth opportunities
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