Customer Care Associate

Job Description

Job Description

???? Now Hiring: Customer Care Associate

???? Location: 455 E Grand River Ave #206, Brighton, MI 48116

???? Schedule: Monday–Friday | 8:00 AM – 5:00 PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

???? The Role: Customer Service/Retail Associate

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

???? What We're Looking For

• High School Diploma or equivalent

• Minimum 1–2 years of experience in retail sales, customer service, or a medical office setting

• Familiarity with basic medical terminology and medical insurance processes is a plus

• Excellent interpersonal and communication skills with a high degree of empathy and patience.

• Skilled with point-of-sale (POS) systems and inventory software

???? What You’ll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
  

• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.

• Collect and verify patient demographics, prescriptions, and insurance information.

• Receive, unpack, build and stock merchandise.

• Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.

???? Perks & Benefits

• Competitive pay ????

• Full benefits: Medical, Dental, Vision & Life Insurance ????

• Paid time off + floating holiday ????

• 401(k) Retirement Savings Plan ????

• Training and growth opportunities ????