Service Desk Technician
IDR is seeking a Service Desk Technician to join one of our top clients for an opportunity in Troy, Michigan . The successful candidate will provide remote technical support to sites across the country, utilizing a ServiceNow ticketing system to resolve technical issues with computer hardware, software, and telecommunications equipment. This is a great opportunity to join a leading organization in the industry and be part of a dynamic team.
Requirements:
- 3+ years of experience in B2B IT/tech support providing remote phone support (helpdesk, service desk)
- Extensive computer hardware and software experience, with troubleshooting skills at a tier 2 level or higher
- Experience with troubleshooting telecom, networking, and VPN solutions, as well as thin-clients, laptops, tablets, desk phones, printers, and scanners
- Experience with Citrix infrastructure and Active Directory
- Experience with ticketing systems, specifically ServiceNow
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
Recommended Jobs
Key Holder
Showcase Welcome to Showcase “Home of the Hottest Trends,” proudly voted one of Canada's "Best Managed Companies" in 2021-2024 and recognized as the world's largest retailer of its kind. We’re excite…
Testing Technician (Automotive)
About Us: Martin Technologies is a global leader in engineering, testing, and manufacturing. With deep roots in motorsports, we deliver innovative solutions for automotive, aerospace, marine, and …
Wastewater Technician
Job Description Job Description Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in w…
Loan Sales Specialist - Entry Level Loan Officer
Join a Winning Team and Build Your Career in Sales! We are seeking motivated, goal-oriented individuals to join our dynamic team as a Loan Sales Specialist . This is a fantastic opportunity to ki…
Accounting & Operations Coordinator
Description Accounting & Operations Coordinator Are you detail-oriented, flexible, and collaborative? We’re looking for an Accounting & Operations Coordinator here at Three Sixty Installation i…
Probate Attorney
Job Description Job Description Do you want to actually practice law? We will put you in court and give you the experience you so greatly desire. We are seeking a Probate Attorney to become a par…
Patient Access Representative I - Casual
Job Description Job Description PATIENT ACCESS Patient Access Representative Casual Scheurer Hospital, a critical access rural hospital, is looking for a casual Patient Access Repres…
Entry Level Sales Representative
Are you a self-motivated individual who thrives in an independent work environment? Do you want to take control of your income and career growth? Were looking for drivenOutside Sales Representativesto…
Landscape Maintenance Service Foreman
Job Description Job Description Landscape Maintenance Service Foreman Location: Holly, MI 48442 Job Type: Full-Time | Monday–Friday | 8–12 Hour Shifts | Saturdays as needed (with 3-day notice)…
Medical Assistant - Pediatrics
Job Description Job Description Description: Founded in 1975, Child Health Associates, P.C. has a long history of providing innovative, high quality medical care to the children of the Detroit…