Senior Manager, Intelligence, Investigations and Incident Management

Description

Work Arrangement:

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

Role Overview:

The Senior Manager, Intelligence, Investigations and Incident Management leads GM’s enterprise capabilities for threat intelligence, security investigations, security monitoring, and coordinated response to critical security incidents. The role identifies, assesses, and mitigates risks to employees, assets, operations, and reputation through intelligence‑led analysis, disciplined investigative practices, and effective cross‑functional response coordination during high‑impact events. The position serves as a trusted advisor to Global Security functional teams and senior leadership, providing timely insights and risk‑based decision support during emerging threats and critical situations.

The role partners closely with Legal, HR, Labor Relations, Compliance, IT, Communications, and external law enforcement and intelligence partners to ensure aligned and effective security outcomes.

Key Responsibilities:

Strategic Leadership & Governance

Own enterprise strategy, policy, and governance for intelligence, investigations, GSOC operations, and critical incident response.

Establish and manage performance metrics and reporting to demonstrate effectiveness, trends, and continuous improvement.

Ensure alignment with GM Global Security standards, legal and regulatory requirements, and duty of care obligations.

Benchmark industry practices and integrate best‑in‑class capabilities, tools, and technologies.

Build and maintain strong partnerships with internal stakeholders, including HR, Legal, Cyber Security, Global Travel, and executive leadership.

Strengthen collaboration with law enforcement, federal agencies, and industry peers to enhance intelligence sharing and response effectiveness.

Promote a culture of disciplined execution, sound judgment, collaboration, and calm decision‑making under pressure.

Global Security Operations Center (GSOC)

Provide strategic oversight of the GSOC to ensure a resilient, 24/7 global capability for threat monitoring, incident escalation, and coordinated response.

Direct governance of GSOC operating standards, escalation thresholds, and response playbooks to drive consistency and alignment with enterprise risk priorities.

Monitor GSOC performance through defined metrics, ensuring effective staffing models, training, and enabling technologies are in place to sustain operational resilience.

Ensure delivery of high-quality incident documentation, situational awareness reporting, and timely, accurate leadership notifications.

Oversee vendor strategy and performance, enforcing strong governance, accountability, and adherence to KPIs and SLAs.

Intelligence & Threat Analysis

Provide strategic direction for global intelligence and risk assessment capabilities supporting travel security, site operations, executive protection, and broader business needs.

Oversee monitoring and assessment of geopolitical, criminal, workplace violence, insider, activist, and emerging threat trends impacting the enterprise.

Ensure intelligence outputs are translated into actionable insights, advisories, and risk mitigation strategies for senior leadership and business partners.

Lead delivery of executive briefings clearly articulating implications and recommended actions.

Drive alignment with Protective Services to ensure integrated, tailored intelligence support for executives, including travel risk, event security, and protective investigations.

Investigations and Critical Incident Response Coordination

Provide oversight of complex, sensitive, or high‑visibility security investigations.

Ensure investigations are conducted with appropriate governance, discretion, and due process, in close coordination with HR, Legal, Compliance, and Labor Relations as appropriate.

Identify systemic risk trends and recommend preventative actions based on investigative outcomes.

Provide senior‑level coordination and decision support during critical security incidents, ensuring effective cross‑functional response across Security Operations, Emergency Response, HR, Legal, IT, and Communications

Insider Threat Program

Develop and oversee physical security aspects of GM’s Insider Threat Program, ensuring early identification, assessment, and mitigation of insider risk.

Lead cross‑functional governance with HR, Legal, IT, Cyber, and Physical Security to balance security, privacy, and employee protections.

Periodically assess program effectiveness and evolve capabilities in response to emerging risk patterns.

Qualifications:

10+ years of progressive experience in corporate security, intelligence, investigations, law enforcement, military, or government with at least 5 years in a leadership or management role.

Bachelor’s Degree required, ideally from an accredited university or college; Master’s Degree preferred.

Direct experience overseeing or partnering closely with a 24/7 operations center or monitoring function.

Demonstrated ability to manage complex investigations and coordinate enterprise‑level incident response.

Strong judgment, critical-thinking, decision making and executive presence during fast‑moving, high‑risk situations.

Excellent written and verbal communication skills, including executive briefings.

Proven ability to build trust, influence stakeholders, and operate effectively at all organizational levels.

Established network with law enforcement agencies, federal partners, and private‑sector security organizations.

Strong strategic planning and program management capabilities.

Experience in a global, multinational environment preferred.

Familiarity with GSOC technology platforms, case management systems, and incident management tools preferred.

Availability to respond outside standard business hours to critical or emergent events required.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.