Site Leader - Tommy's Express Car Wash

Job Description

Job Description

Site leader

Location: 5458 Carpenter Rd, Ypsilanti MI 48197-9019

COMPANY OVERVIEW

Tommy’s Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning. Tommy’s Express car washes deliver a cutting-edge car wash experience unlike anything you’ve encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer service, and free high-powered self-serve vacuums on site.

JOB SUMMARY

Site Leader oversees and manages the overall operations of the assigned location(s), including, but not limited to, budgets, scheduling, car wash quality, Guest service, site HR matters, and equipment maintenance and inspection. You will be the primary on-site lead in all marketing and promotional programs.

REPORTS TO

Vice president of Operations

DUTIES AND RESPONSIBILITIES

• Protect the interests of the Company and profitably grow the business.
• Ensure that all Company policies are maintained, current, and enforced.
• Spend time in the unit daily, observing and coaching the team to increase memberships and maintain superior guest experience while up-selling to increase volume.
• Participate in meetings with VP and FBC.
• Lead weekly meetings with Assistant Team Leader. This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar.
• Conduct monthly meetings with entire team.
• Provide specialized leadership, training, and support to every Assistant Team Leader promoting growth. Coaching all team members when necessary.
• Communicate daily with every Assistant Team Leader via phone, in person.
• Accurately track and handle invoices for payment. Record invoice costs in Management App.
• Ensure that all personnel-related paperwork is kept locked, current, and compliant. Update all recorders in ADP.
• Conduct effective interviews to hire the best candidates that will represent Tommy’s brand and core values. Work with all Leaders regarding hiring needs. - teaching them how to professionally interview and hire the best people.

• Ensure that the work schedule is properly made (for a two-week period) and appropriate for projected sales. (This means to ensure that manager is making schedules according to a labor budget and weather conditions).
• Keep Leaders and team members on task with clear, written measurable goals.
• Ensure that Leaders properly handle disciplinary and human resources issues.
• Ensure all incident reports and claims are handled correctly and timely.
• Work with each Leader to identify and develop Team Members for future consideration as Leaders.
• Ensure a safe, secure, clean, and well-maintained business operation.
• Maintain a passing score on Quartey site inspections and maintain that hourly inspections are completed on time and efficiently.
• Investigate and handle all Member/Guest-related complaints, issues, and insure top-notch Member/Guest service in all operations – through all Leaders and team members.
• Perform all POS and computer related systems tasks.
• Take the leading role as the “face of the company” in all media and marketing roles.
• Work with VP of ops and FBC to develop and implement a 12-month marketing calendar for your locations in addition to the franchise agreed upon marketing and promotional programs from Tommy’s corporate.
• Monitor performance of outside vendors to be sure standards and image requirements are being met. Address any issues and correct.
• Conduct any banking necessary.
• Completing any additional tasks that pertain to benefiting the company and taking care of the Member/Guests.
• Ensure all daily, weekly, monthly, and yearly preventive maintenance items are completed in a consistent manner according to brand standards.

• Diagnose problems, replace or repair parts. Test and adjust equipment.
• Quickly react to sales forecasts and trends to continue to grow sales and memberships.
• Available to team members via phone for guidance while not on site.

• Retain and create new Member/Guest relations.
• Must be proficient in all opening and closing tasks.
• Must be available to open the store or close 7 days a week.
• Responsible for compliance of operating hours.
• Maintain Site, Grounds & Car Wash.
• Update checklists, inventory and reports as needed.
• Maintain proper inventory levels, parts and supplies to effectively operate the wash.
• Communicate good news, bad news, breakdowns, etc. with Leadership and team members.
• Implement & Enforce policies, procedures and the handbook to all Team Members.
• Conducting job performance reviews efficiently and on time.
• Coach and counsel team members on positive performance and areas of improvement.

Education, Experience and requirements

• Associate or bachelor’s degree.
• Minimum 1-2 years’ retail management experience; proven leadership ability.
• Must possess superior communication skills and problem-solving skills.
• Collaborative with strong influencing and interpersonal skills.
• High level of integrity and ethics, both personal and professional.
• Must have vast experience managing a diverse staff of both full, part-time and seasonal employees.

Work environment

This job operates in a professional retail environment. Car washing operating hours are Sunday through Saturday, operating a minimum of 14 hours per day. This role routinely operates in all areas of the car wash facility, including indoor and outdoor work. You must be willing to work hard, build relationships and LOVE people! Set an example for all team members of working hard and doing your best! Try your best every day and come to work with a smile and a winning attitude. We uphold “THE WE OWN IT” culture.

Physical demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. While performing the duties of this job, the team member must be:

• Able to work in a fast-paced environment.
• Able to move about inside the office to access file cabinet and office machinery, etc.
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information.
• Able to move equipment weighing up to 30 pounds.
• Able to work and commute in all weather conditions.
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers, grasping and clench.

Travel

• Travel may be required for sales, marketing, training and banking.

*Please note this this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for the job. Therefore, other duties may be assigned by your supervisor. Duties, responsibilities, and activities may change at any time without notice.