Customer Service Representative

Customer Service Specialist

Full-Time | Monday–Friday | 8 AM – 5 PM

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our growing team. This role supports patients and healthcare providers by ensuring smooth coordination, accurate order processing, and exceptional customer service.

Why You’ll Love This Role

• Consistent Monday–Friday schedule
• 1 hour lunch
• Fully supported hands-on training with management (approx. 1 month)
• Opportunity to learn medical equipment procedures and internal systems
• $1/hour pay increase once hired on directly
• Additional on-call pay + overtime after becoming a direct employee

Responsibilities

As a Customer Service Specialist, you will be responsible for understanding the full front‑end process to ensure excellent service. Duties include:

Patient & Provider Support

• Answer inbound calls and make outbound calls as needed
• Respond to emails quickly and professionally
• Communicate with patients, referral sources, and internal teams

Order & Scheduling Coordination

• Review referral information for accuracy
• Create patient orders or schedule equipment per physician prescriptions
• Process orders and route calls to the correct department
• Follow up on open issues to ensure resolution

Performance Expectations

• Meet call response and email turnaround goals
• Maintain accurate documentation
• Deliver friendly, empathetic, and professional customer service

On‑Call Requirements (After Becoming Direct)

Once hired directly, employees participate in a rotating on-call schedule:

On‑Call Schedule

• 1 weekend day per month: 9 AM – 9 PM
• 1 weeknight per month: 5 PM – 9 PM
• Schedules are released quarterly (in 3‑month blocks)
• Employees may trade or pick up additional shifts

On‑Call Pay & Structure

• On-call shifts are remote
• Hours are logged only when on the phone with customers
• Logged hours are paid at time and a half (OT)
• Even if no calls are received, on-call stipends are still paid

Stipends

• Weeknights: $25
• Weekends: $60
• Holidays: $100

Ideal Candidate

• Strong communication skills
• Comfortable working in a fast-paced, patient-focused environment
• Ability to learn new systems quickly
• Reliable and team-oriented

Job Type & Location

This is a Contract to Hire position based out of Southfield, MI.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Southfield,MI.

This position is anticipated to close on Feb 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.