Service Validation & Labor Time Technician
- Create repair procedures and time study allowances across all vehicle commodities (Body, Interior, Chassis, Electrical, Propulsion, Restraints).
- Detailed time allowance tracking for all vehicle repair procedures with documentation in approved time-tracking system software.
- Create time studies as needed for Technical Service Bulletins, Recalls, and Accessory installations.
- Work jointly with Slate service partners to maintain a labor time guide with detailed change management tracking.
- Validate customer-facing service removal and installation procedures and diagnostic troubleshooting trees on-vehicle through multiple vehicle development milestones up to and after production.
- Validate diagnostic scan tool content and FOTA updates through all vehicle milestones and post-production.
- Identification of repair efficiency opportunities.
- Review and respond to field inquiries on time study allowances and restudy requests as needed.
- Work with cross-functional teams to coordinate test timing and planned workload.
- Support validation of special service tool development with on-vehicle testing.
- Special tool identification and fastener torque specification escalation with Engineering.
- Support plant repair bay problem resolution found during vehicle builds.
- Support Field Technical Support team service issue escalations as needed.
- Completion of an Associate’s degree from an accredited college or university.
- Completion of an Automotive Vocational Program from an accredited automotive training institution.
- ASE Master Technician Certification.
- Master Technician Certification from an automotive OEM.
- 8+ years of experience as an automotive technician, preferably with Hybrid or Electric Vehicles.
- Hands-on experience working on high voltage electric vehicles and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem.
- Previous experience with an automotive OEM is preferred.
- Knowledgeable and experienced with Automotive OEM time study procedures and documentation.
- Proficient in reading electrical schematics and understanding basic electrical theory.
- Proficient in vehicle diagnostics and ECU troubleshooting on CAN and LIN buses.
- Proficient in operating and maintaining various hand tools, power tools, shop equipment, and shop tools.
- Knowledgeable regarding Health and Safety protocols.
- Previous experience with CAD and Polarion is preferred.
- Previous experience with regulatory requirements is preferred.
- Creative problem solver that can create simple solutions to complicated problems.
- Excellent attention to detail, organizational skills, and time management.
- Excellent written and oral communication skills with an emphasis on technical content and the ability to participate in presentations.
- Ability to collaborate and remain calm and professional in a fast-paced, team environment.
- Strong computer proficiency, including Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) for data capture and writing reports.
- Must have the ability to travel (up to 10%).
- Must have the ability to lift and carry up to 35 pounds.
- Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
- Safety First
- Delight Customers
- One Team
- Relentless Improvement
- Fast, Frugal, and Scrappy
- Respectful Collaboration
- Positive Legacy
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