Community Liaison

Description

Schedule: 20 hours per week | Part Time | Monday - Thursday and every other Friday, 4pm to 9pm.

Department: Admin | Cook Valley Estates | Grand Rapids, Michigan



What You'll Do In This Role:
Be the welcoming face and trusted connection for the Cook Valley community. As a Community Liaison, you’ll play a key role in supporting daily operations through administrative coordination while delivering outstanding customer service to residents and visitors. From answering questions to keeping communication flowing smoothly, you’ll help create a friendly, organized, and responsive environment where residents feel heard, supported, and at home.

Key Responsibilities

Administrative Support

• Assist the Director in developing, organizing, and implementing administrative procedures and special projects.
• Prepare and process correspondence, newsletters, reports, and statistical data for Cook Valley Estates.

Mail and Communication Management

• Coordinate and distribute internal mail, U.S. mail, and newspapers.
• Maintain the highest standards of customer service in all interactions.

Marketing Assistance

• Support the marketing programs by running newspaper ads and coordinating mailings.
• Stay informed about marketing materials and community aspects to answer inquiries from prospects.

Resident Services

• Manage the room reservation process for community rooms, the private dining room, and guest rooms.
• Ensure adequate office supplies, resident essentials, and marketing materials are readily available.

Dining Support

• Assist the Dining Team in delivering meals to residents.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• Prior administrative experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., phone systems, printers).
• The ability to lift and move objects weighing up to 35 pounds without assistance.
• Ability to work independently, with precision to detail

Job Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursemen t – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Part-Time Team Members – Enjoy Vision, Mental Health Programs, Legal Plans, Voluntary Life Insurance, and more, starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay – Get paid when YOU want!
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Mileage Reimbursement – Offered for work-related travel. (remove if not applicable).

ACCESSIBILITY SUPPORT
Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at [email protected]

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.

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About Brio Living Services

Brio Living Services is a brand dedicated to celebrating the lives of seniors. With a mission to provide care and nurture a sense of community, Brio Living Services offers a wide range of maintenance-free and amenity-rich senior living options. Their continuum of care supports various levels of need, ensuring overall wellness and satisfaction for residents. At Brio Living Services, residents have the opportunity to pursue their passions, interests, and make new friends, creating strong bonds and special memories within their outstanding communities. From independent living to assisted living, skilled care, rehabilitation, memory care, and more, Brio Living Services provides a full range of services to meet residents' needs and desires. With a focus on vibrant aging, Brio Living Services strives to enrich the lives of seniors through their faith-based and non-profit approach. Their dedication to excellence and partnerships with the community make them a trusted choice for senior living. Explore their website to learn more about their communities, watch exciting videos, and join the team of professionals who are committed to making a difference in the lives of others.