Customer Service Manager
Job Description
Job Description
Customer Service Manager | $75,000 salaried
Kotz Heating and Air, Waterford MI.
Voted #1 in Oakland County's Top Family-Owned Company!
We are locally owned and operated, serving the residents of Oakland County, MI since 1929. Proudly serving Waterford, Clarkston, Birmingham, Royal Oak, Walled Lake, and the surrounding areas. We offer the highest quality the industry has to offer in heating, air conditioning, plumbing, indoor air quality, and water treatment services.
We are hiring a Customer Service Manager to join our team!
Looking for someone with a passion for serving customers and managing a team of customer service representatives, dispatchers, and coordinators to hit goals and provide excellent customer service!
Job Title: Customer Service Specialist
Compensation: $75,000 Salary
Work Hours: 7:00am to 4:00pm
Work Schedule: Monday through Friday
Benefits:
- Medical 50% company paid for employee & dependents
- Dental insurance
- Vision insurance
- Life Insurance policy company paid
- 401K with match
- 6 Paid Holidays
- 9 days paid time off accrued
- Bereavement pay
- On-site fitness center & beverages
- Other company insurance benefits
What you will be doing:
- Oversee daily activities of the customer service department
- Supervising and motivating our team of customer service representatives, coordinators and dispatchers
- Taking and directing calls
- Tracking KPI's
- Resolve customer complaints and concerns
- Monitors or reviews calls or other correspondence between representatives and customers
- Focus on creating a positive customer experience
- Active part of the hiring process, performance improvement and training
- Holding regularly scheduled customer service meetings and participating in cross departmental, daily huddle and leadership meetings
- Daily use of Service Titan, our cloud-based CRM
- Some basic accounting and use of QuickBooks
Qualifications / Skills
- 3 + years in a management position
- Experience as a team lead
- 2 + years of customer service experience
- Ability to supervise and train others
- Basic accounting experience; AR & AP
- CRM / ERP Customer Database management experience
- Proficient in Word, Outlook, and Excel
- QuickBooks experience desired
- Excellent communication & follow up skills
- High school Diploma or equivalent
Check us out online:
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