Shift Leader

Job Description

Job Description

Lead the Shift. Set the Standard.

At El Car Wash, we don’t just open and close sites—we set the tone for the entire experience. As a Key Holder, you’re a trusted leader on the ground, keeping operations

running smoothly, supporting your team, and ensuring every customer leaves with that signature EL shine.

What You’ll Own

• Own the day (start to finish) Open and close the site with precision—secure, prepped, and ready to deliver a strong day.
• Lead from the front Set the standard for cleanliness, safety, and performance—your presence drives the energy of the site.
• Protect the standard Conduct daily inspections to ensure equipment, safety, and presentation meet EL expectations.
• Keep the operation moving Jump into troubleshooting and hands-on support to keep everything running efficiently.
• Deliver standout experiences Handle customer questions or concerns quickly, professionally, and with care.
• Manage the flow Keep traffic moving and service levels high—even during peak times.
• Communicate with clarity Keep customers and team members informed, especially during downtime or service interruptions.
• Drive continuous improvement Share feedback, ideas, and opportunities to elevate operations and the customer experience.
• Support what’s next Help implement new processes, services, and tools that improve efficiency and results.
• Grow every day Learn from your leaders and build the skills to take the next step in your career.

Full Service Oversight (Where Applicable)

• Oversee detailing, vacuuming, and finishing touches to ensure quality and consistency
• Coach and guide team members to deliver high-standard results
• Ensure all services are completed safely, efficiently, and up to EL standards
• Monitor performance and provide real-time feedback to elevate execution

What You Bring

• High school diploma or equivalent (leadership or customer service experience is a plus)
• Desire to grow into leadership and motivate a team
• Customer-first mindset with confidence handling challenges
• Basic mechanical aptitude—you’re comfortable learning equipment and troubleshooting
• Commitment to safety, standards, and doing things the right way
• Dependability—you show up and the team can count on you
• Ability to work outdoors in all conditions and stay energized in a fast-paced environment
• Comfort with basic tech and POS systems

How You Show Up (Competencies)

• Lead with Ownership You take initiative and set the tone for the team.
• Customer Obsessed You ensure every experience reflects our brand.
• Operational Excellence You balance speed, quality, and safety—every shift.
• Problem Solver You think quickly, act confidently, and keep things moving.
• Team Builder You support, coach, and elevate those around you.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed—El Car Wash is where you grow, lead, and make every moment count.

What You’ll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match—yes, free money
• Paid time off
• Paid Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• On-the-job training and real career growth
• Shine On! FREE car wash benefit