Installation & Operations Manager
- Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access Control
- Management experience
- Industry field experience
- Dynamic leadership and management Qualities
- Seasoned professional
- Decision-making skills and well-organized
- Analyzing information and problem solving
- Results-driven
- Teamwork-oriented
- Excellent writing skills
- Relevant qualifications, such as certificates or diplomas, are desired
- Extremely confident in facing confrontations
- Good driving record
- Knowledge of buildings and construction
- Read and interpret construction plans and schematics
- Computer skills along with some networking experience
- Responsible for all aspects of branch operations
- Inventory management
- Oversee projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design, ensuring quality control
- Maintain customer satisfaction by executing well-thought-out and planned installation of systems
- Learn our products and services and keeping up-to-date with changes
- Improve productivity, quality and field installation standards
- Provide feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
- Communicate with customers by telephone, email, letter and face-to-face and using good judgment when choosing the proper method of communication
- Performing client site walks and surveys
- Establish and maintain lasting relationships with clients by providing excellent support and service response times
- Investigate and solve customers' problems, which may be complex or long-standing and have been passed on by service technicians
- Keep accurate records of discussions or correspondence with customers
- Meet with other departments, branches and managers to discuss possible improvements to the department
- Travel to offsite branch locations or clients when needed
- Perform other related duties as assigned
- 401(k)
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Paid holidays
- Securatech is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.
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