Wellness Floor Representative

Part-Time, Non-Exempt Position; YMCA of Greater Nashua; Merrimack Branch

Evening and weekend shifts required

POSITION SUMMARY:

As a Wellness Floor Representative, you are the face of the YMCA on the wellness floor—creating an inclusive, supportive, and engaging space where all individuals feel welcomed and empowered. Under the direct supervision of the Director of Wellness, you will actively connect with members, answer wellness-related questions, and promote YMCA programs and events. Your role is essential in helping members achieve their health goals, build meaningful relationships, and find a sense of belonging.

QUALIFICATIONS:

• Must be at least 16 years of age
• Current Red Cross First Aid and Adult CPR/AED certification (may obtain when hired)
• Ability to lift 50 pounds
• Passion for health and wellness, and creating a welcoming community

ESSENTIAL RESPONSIBILITIES:

• Create a welcoming experience: Greet every member warmly with eye contact and a smile
• Build meaningful relationships: Introduce yourself and get to know members by name
• Foster community: Connect members to each other and to staff, encouraging participation in programs and classes
• Be a resource: Stay informed about Y programs and help members find the answers they need—even if it means directing them to another staff member
• Engage with purpose: Initiate conversations to support members’ wellness journeys
• Maintain a safe and clean environment: Complete assigned cleaning tasks and report maintenance issues promptly
• Uphold standards: Ensure member safety and adherence to wellness center policies
• Work as one team: Collaborate with fellow staff to provide exceptional service
• Perform other duties as assigned, in alignment with the Y’s mission

OUR CULTURE AND VALUES:

At the Y, we are:

• Welcoming: We embrace all people and create a space where everyone feels they belong
• Genuine: We value individuals for who they are and support their unique goals
• Nurturing: We believe in each person’s potential and provide encouragement along the way
• Hopeful: We are optimistic about what can be achieved when we work together
• Determined: We are relentless in our pursuit to strengthen community—starting with you

YMCA COMPTENCIES:

• Relationships: Builds strong, authentic relationships with members and staff
• Inclusion: Works effectively with people of all backgrounds, abilities, and perspectives
• Innovation: Brings creative ideas to enhance the member experience
• Quality Results: Strives to exceed expectations and deliver meaningful experiences
• Self-Development: Continuously seeks opportunities to learn and grow