Mortgage Customer Service Representative

Overview

The Mortgage Customer Service Representative handles inbound calls related to mortgage accounts, assisting borrowers, insurance partners, and financial institutions with loan servicing inquiries, escrow, payments, and account details. The role requires multitasking across systems, accurate documentation, and professional problem‑solving to meet service standards.

What You’ll Do

• Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
• Respond to mortgage servicing inquiries including payments, escrow, and account details
• Assist borrowers, insurance agents, and financial institutions with account status and documentation questions
• Navigate multiple systems to research and accurately document each call
• Deliver prompt, professional, and accurate service to meet internal and external standards
• Apply strong problem‑solving and resolution skills to address customer concerns
• Maintain professionalism and efficiency across all interactions

What You Bring

• Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills for phone and email interactions
• Stable internet connection for remote training and work
• Reliable transportation for potential onsite needs

Nice to Have:

• 2+ years of call center experience
• Experience in mortgage servicing or financial services
• Bilingual (Spanish/English preferred)

Schedule & Training

Contract to Hire

Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)

Start Date: June 9, 2026

Interview Date: May 26, 2026

Shift for Training: 9:30AM – 6:00PM

Location: 700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Ave. Daytona Beach, Florida, 32114

Available Shift after Training: 10:30AM – 7:00PM (Monday – Friday)

Pay and Benefits

Pay: $17.00/hour

Bilingual Pay: $18.50/hour

Medical, dental, and vision insurance

401(k) retirement savings plan

Life and disability insurance

Experience Level

Entry Level

#priorityeast

This is a Contract to Hire position based out of Troy, MI.

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Troy,MI.

This position is anticipated to close on Jun 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.