Customer Happiness Executive - NY

Job Description

Job Description

Want to join America's fastest growing start-ups? Our mission is to help local businesses across SEA grow and adopt technology in digital payments, e-commerce and mobile, with the aim of leading O2O local commerce in the region.

We are now hiring a Customer Happiness Executive to join our dynamic Customer Happiness team based in SEA!

WE'LL NEED YOU TO:

• Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy!
• Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion
• Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge
• Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience
• Communicate clearly and efficiently to our customers and team members via chat and email
• Be accountable. You are the voice of the customer, you need to proactively seek for action and solution until each concern of customer is addressed

WE'RE EXPECTING YOU TO HAVE:

• Willingness to work night shift (1pm to 10pm)
• Must be fluent in English, Mandarin & Cantonese
• Problem solving skills and experience in trouble-shooting (Google should be your best friend!)
• Well-versed with internet culture
• A curious mind and fast-adapter to changing technology. You should enjoy learning about new products & how things work
• Excellent communicator. You should be able to interpret any complex content into something understandable by the average user
• Ability to change focus while still aiming for the greater goal
• Passion (and patience) to talk to customers all day, every day!
• Candidate must be pro-active, thick-faced, quick to adapt, kind, and a sense of humour will help

Interested? Click 'Apply' and introduce yourself to the team! You must also answer this question:

How do you define great Customer Service experience?