Sr Specialist, Broadband

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Senior Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through individual door-to-door interactions while also supporting the team reporting to the Senior Manager through side-by-side selling and sales skill development with internal and external broadband specialists to drive overall team performance. This role involves presenting T-Mobile's latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct-to-Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct-to-Consumer segment. This role embodies the brand's energy and integrity, enhancing customer experiences and contributing to the growth of new markets. Through their efforts, they play a vital role in maintaining T-Mobile's reputation for bold and innovative service delivery.

Job Responsibilities :

• Engages and achieves sales targets with potential customers through individual door-to-door and other community interactions to present T-Mobile's latest offers and services including post-sales follow-up with customers as needed to support an exceptional customer experience
• Engages and achieves sales targets through team-focused activities at the discretion of the Direct-to-Consumer Senior Manager including the following: Performing side-by-side selling and coaching with internal and external broadband specialists, holding weekly sales meetings with internal direct sales associates that need development, assisting with administrative sales leadership functions such as KPI reporting, partnering with local leadership from other departments to drive overall market penetration, and performing other sales driving tasks as directed by their manager

Education and Work Experience :

• High School Diploma/GED General Education (Required)
• Bachelor's Degree Business or Marketing (Preferred)
• Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics Preferred
• Presenting and explaining complex product offerings effectively to potential customers Preferred
• Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets Preferred

Knowledge, Skills and Abilities :

• Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
• Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
• Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
• Peer Coaching A highly skilled sales professional with a proven ability to coach and mentor peers, fostering a culture of continuous improvement and collaboration. Demonstrates deep expertise in sales strategies, customer engagement, and performance optimization. Known for delivering actionable feedback, facilitating skill-building sessions, and empowering team members to exceed targets through personalized guidance and support. (Preferred)
• Strong Industry Knowledge Market Insight: In-depth understanding of the telecommunications market dynamics and sales strategies to effectively position T-Mobile in competitive environments. (Preferred)
• Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
• Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
• Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
• Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)

Licenses and Certifications :

• Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
• Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): Yes



DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay: $50,000.00

Annualized Incentive Target: $38,600

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!


T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.