Service Advisor

Job Description

Job Description

Are you a motivated customer service professional interested in working for a company that rewards and develops hardworking employees? Then a Service Advisor position with Allen Chevrolet Cadillac may be a perfect fit for you! Our Service Advisors are the voice and the face of our dealership. They also are the vital link between our customers and our technicians - keeping our customers informed and their service timely. Automotive, phone or sales experience is preferred, but not required. Service Advisors can expect to make between $40k - $100k per year including salary + commissions.

About Us

Allen Chevrolet Cadillac is the fastest growing dealership in Monroe County. We have the BEST pay plan in the area. Every employee at Allen Chevrolet Cadillac is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership throughout the years.

What We Offer:

• Competitive Salary + the opportunity to earn performance-based weekly commissions
• Medical, Dental, Vision, Short/Long Term Disability Insurance - after 30 days
• 401(k) Retirement Plan - after 30 days, with 100% match of the employee's minimum 2% contribution
• Paid Time Off - one hour for every 30 hours worked up to 72 hours per year - available to use after 90 days
• Employee Discount Program - for programs, products & services
• PAID Training & Development Opportunities - We invest in our people!
• We are CLOSED on Sundays - W e support family/life/work balance!
• Positive & Supportive Environment - We value teamwork!

What We Require for this Role:

• Superior communication and customer service skills
• Ability to stay productive in a fast-paced, call center environment
• Great phone voice and etiquette
• Strong computer skills and data entry efficiency
• Ability to multi-task and stay organized
• Excellent follow-up skills
• Ability to pass a drug screening and background check
• Clean driving record and valid driver's license

Key Job Responsibilities:

• Gather and enter customers' list of needs.
• Continuously communicate with customers throughout the service process.
• Contact extended warranty companies for authorization for repairs.
• Utilized knowledge of General Motors' warranty to determine accurate coverage levels.
• Partner with technicians to understand estimated time frames for repairs.
• Bill out repair orders utilizing CDK system.

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.