Robotic Field Service Engineer
- Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline.
- Troubleshoot, repair, and maintain FANUC robot mechanical units and controllers and electrical control devices.
- Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
- Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability.
- Complete customer calls to understand the required parts and software needed for the visit.
- Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing.
- Maintain a service tool kit and documentation to facilitate rapid customer response.
- Participate in the rotation of the Hot Pager for afterhours service support.
- Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections.
- Communicate frequently with involved FAC employees and customer employees to ensure that expectations are being met.
- Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
- Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis.
- Travel to customer sites as required (~80%).
- High School diploma or GED required
- Associate's degree in a related technical field, or equivalent technical education, or relevant experience, preferred
- Minimum of one years of experience working in robotics, automation, or manufacturing environment preferred
- Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.
- Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
- Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms.
- Familiar with standard machining practices, tooling, fixtures, and gauges.
- Ability to read and interpret PLC ladder logic.
- Must have or be able to obtain a valid driver’s license.
- Must be able to drive throughout the organizations service area for business as required.
- Medical, Dental & Vision Insurance
- 401(k) Retirement Program
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Wellness Program
- Flexible Spending Accounts
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program
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