Sr. Service & Installation Manager

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Shelby
Employment Status: Salary Full-Time
Function: Manufacturing
Req ID: 27002

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Summary

Lincoln Electric has an outstanding opportunity for a Sr. Service and Installation Manager, supporting our Fori Automation site in Shelby Twp, MI. The Sr. Service and Installation Manager is responsible for leading a team of service and installation specialists including service technicians (controls, electrical, mechanical, pipefitter), service coordinators, site supervisors, installation managers, service schedulers, and spare parts personnel.

In addition to competitive pay, Lincoln Electric offers an annual bonus plan, tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits!

Responsibilities

• Lead, manage and grow the spare parts of business of the company.
• Develop and implement practices to grow the revenue of the service group.
• Ensure the 24hr Fori helpline is available for Fori customers.
• Respond to customer service requests, warranty and equipment failures for all Fori customers.
• Lead the resource management and forecasting of service resources.
• Ensure service work orders customer standards.
• Coordinate outside installation/service resources, negotiate rates and schedule as required.
• Provide detailed schedules each week for all resources in the service department.
• Support and monitor the training & development of the service team.
• Work closely with the project manager, mechanical and controls engineers, on all aspects of the project.
• Work with the Sales/Estimating departments to resolve customer issues, review installation scope and quotes.
• Support Sales team in selling health assessments.
• Actively market time/material support to customers.
• Procure and evaluate quotes for outside installation services to inform sourcing decisions.
• Provide oversight of the service and spare parts processes and procedures and work to improve as necessary.
• Ensure that installation RFQ's, practices, site reporting and documentation are consistent on all projects.
• Participate in internal and external reviews of project installation scope as needed.
• Meet with customers, discuss open service, installation, and warranty concerns.
• Perform the duties of a site manager when required.
• Lead installation Manager development/mentoring and installation documentation.

Education and Experience Required

• High School required; technical degree preferred.
• 10 to 15 (or more) years' experience.
• A background in service and installation projects in the automotive industry.
• Minimum 5 years of experience as a site or installation manager.
• Ability to supervise technical installation and service resources.
• Approximately 25% travel requirement; US and Canada.
• US Passport and travel capability to Canada.
• Concur and ADP experience is a plus.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.