Specialist, Customer Service (Grand Rapids, MI)

Kvadrat was established in Denmark in 1968 and has deep roots in Scandinavia’s world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing, design textiles, rugs, acoustics and window covering solutions for both commercial and residential interiors.

We are currently building our North American organization and are therefore seeking Customer Service professionals to support our clients and sales team. Our focus is to develop the absolute best customer service in the industry.

We offer a unique opportunity to be part of a growing US organization with global roots.

Your Main Responsibilities Will Include

Preparing quotations and sales contracts, ultimately assisting the sales team to achieve our sales targets

Order processing, from receipt of order to delivery, invoicing, and preparing shipments via Microsoft D365

Follow-up on invoicing and payment issues with customers

Regular administration of data input and updates including customer/meeting/project information

Administrative support to the sales team (e.g. meeting the clients if necessary)

Regular communication with customers - both verbally and in writing

Assistance in project management/engaging with contractors when needed

Welcoming guests at the showroom

Supporting colleagues for marketing events if necessary

Your profile

You have at least 2-3 years of experience with order processing or customer service

You have experience working with the textile or furniture industry

You have experience navigating within an ERP system

You are structured and well organized, positive and proactive

You are honest, patient, detail-oriented, open-minded and service-minded

You have a strong sense of responsibility and a great passion for your work

You are willing to acquire new skills and to face new challenges

You are a solid team player, but also thrive when working independently

Knowledge And Skills Required

Bachelor’s degree or higher

Excellent communication skills

Skilled in the Microsoft Office Suite

Experience with a CRM system(s)

Application

If you find this opportunity interesting, we encourage you to apply as soon as possible through the application form below. Due to GDPR, we only accept applications through the form.

Deadline for applications is March 30th, but we recommend early application, as we will handle applications on an ongoing basis.  

If you have any questions to the position, you are welcome to contact Wendy Cairo, Senior Manager, Customer Service at [email protected].

We are Kvadrat

Kvadrat was established in Ebeltoft, Denmark, in 1968 and has deep roots in Scandinavia's world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing design textiles, rugs, acoustic and window covering solutions for both commercial and residential interiors.

Our products reflect our commitment to colour, quality, simplicity, innovation and design. Kvadrat fabrics have been used in some of the world’s most intriguing architectural developments, such as the Gherkin, London; Museum of Modern Art, New York; Walt Disney Concert Hall, Los Angeles; Oslo Opera House, Norway; Reichstag, Berlin; Guggenheim Museum, Bilbao; Copenhagen Opera House, Denmark and Guangzhou Opera House, China.

At Kvadrat, we consistently push the aesthetic, technological and functional properties of textiles. In doing so, we collaborate with leading designers, architects, and artists, including Miriam Bäckström, Tord Boontje, Ronan and Erwan Bouroullec, Thomas Demand, Olafur Eliasson, Alfredo Häberli, Giulio Ridolfo, Peter Saville, Finn Sködt, Roman Signer, as well as Patricia Urquiola.

We try to set up as few rules as possible. In return, we expect each person to always act in accordance with our basic values, and in doing so, to be quality-driven in all decisions and actions, to act according to our mindset of ‘strong teams – one company’, to be passionate about your daily tasks at the job and the design culture that we are an integrated part of, to stay open-minded towards clients and colleagues, and to be honest in communication and treat others with respect.

Kvadrat is a company with high ambitions both for our people and our growth. We are committed to creating a diverse work environment with a strong focus on equality, inclusion, empowerment and respect. Qualified applicants will receive consideration without regard to ethnical background, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.