Front Desk Spa Coordinator

Job Description

Job Description

Job description

Job description

The Front Desk Spa Coordinators are responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guests into the computer system and charging for their services performed. Represent and uphold Margot European Spa Core Values.

Duties and Responsibilities:

• Be on time for your shift
• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, charge and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
• Utilize spa computers with skill and proficiency
• Maintain and Spa Desk Bank
• Answer the phone promptly and use the guest’s name throughout the phone conversation
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Maintain eye contact when addressing guests
• Handle guests’ questions and concerns professionally and with courtesy
• Provide accurate, appropriate and immediate responses to all guest requests, ensuring complete guest satisfaction
• Maintain a clean, safe, fully stocked and well-organized work area
• Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in, and support all staff meetings & training events
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all issues involving staff or guests that require attention

Position Requirements:

• Must be detail-oriented and keep a clean and organized work environment
• Ability to be efficient and productive in a fast-paced environment
• Must have enthusiasm and possess excellent customer service skills
• Must possess basic math and money handling skills
• Enjoy working with people and have a friendly and outgoing personality
• Excellent communication, listening and computer skills
• Must be a supportive team player

Job Types: Full-time, Part-time

Pay: $17 - $20 per hour

Job Types: Full-time and Part-time

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Paid time off
• Continued education for retail products and spa services

Shifts:

• Morning shift
• Day shift
• Evening shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent certification Required

Experience:

• Customer service: 2 years Required
• Receptionist: 2 years Required
• Efficient computer skills with appointment booking software

Ability to Commute:

Birmingham MI 48009 (Required)

Work Location: In person

Award winning day spa for 45 years! Full service day spa offering both traditional spa and medical spa services. Serving both locals and global travelers from around the world, we are proud to have the BEST team of service providers in Michigan. Our team members are hard working, motivated and supportive of each other. Advanced knowledge of the industry, combined with supportive team work, is the key to our success.

Company Description

Award winning day spa for 45 years! Full service day spa offering both traditional spa and medical spa services. Serving both locals and global travelers from around the world, we are proud to have the BEST team of service providers in Michigan. Our team members are hard working, motivated and supportive of each other. Advanced knowledge of the industry, combined with supportive team work, is the key to our success.