P&C Licensed Insurance Customer Service Rep

Job Description

Job Description

Dont wait, take the next step in your career today. Karen Yelder-Beard Insurance Agency in Rochester HIlls, Michigan, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Hourly Base Salary + Commission + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Evenings Off

Paid Time Off (PTO)

Paid Continuing Education

401K

Bonus Opportunities

Weekends Off

Holidays Off

Retirement Plan

Paid Holidays

Flexible Schedule

Ongoing Training Seminars

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Attend training and continuing education courses.
• Handle customer renewals.

• Property and casualty insurance license required
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable