Customer Service Representative
- Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
- Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
- Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
- Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
- Develop a deep understanding of our furniture products, including features, materials, and styles.
- Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
- Other duties as assigned.
- High School diploma or equivalent
- 1 year of customer service and/or call center experience preferred but not required
- Strong problem-solving abilities and ability to remain calm under pressure.
- Friendly and approachable demeanor with a passion for helping others.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of furniture products and industry trends is a plus.
- Strong computer skills and Microsoft Office experience
- Cash handling and/or accounting experience a plus
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