Help Desk Technician - Delta Township Area

Job Description

Job Description

Help Desk Technician | Delta Township, MI

Salary Range: $48,000 - $75,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Delta Township seeking skilled Help Desk Technicians.

The Opportunity

We collaborate with manufacturing companies in the Delta Township region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues across office and production environments.
• Troubleshoot and resolve issues related to manufacturing specific systems, including shop floor PCs, label printers, and scanners.
• Log, prioritize, and manage support tickets using an IT service management system, ensuring timely resolution or escalation.
• Assist users with common applications (e.g., MS Office, ERP systems) and provide basic guidance on IT best practices.
• Perform routine maintenance and updates on workstations, peripherals, and mobile devices to ensure optimal performance.
• Escalate complex technical issues to appropriate IT teams or external vendors while maintaining communication with affected users.
• Contribute to the creation and maintenance of IT knowledge base articles and documentation for common issues and procedures.

Recommended Qualifications

• Proficiency in troubleshooting Windows operating systems, hardware (desktops, laptops, printers), and common software applications.
• Experience supporting IT systems within a manufacturing or industrial environment, including shop floor PCs.
• Strong customer service and communication skills, with the ability to explain technical issues to non-technical users.
• Familiarity with Microsoft 365 applications and basic networking concepts (TCP/IP, Wi-Fi).
• Proven ability to diagnose and resolve technical issues efficiently, utilizing an IT service management (ITSM) system.

Bonus Qualifications

• Experience supporting ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).
• Familiarity with Manufacturing Execution Systems (MES) or SCADA.
• Knowledge of industrial networking concepts or shop floor connectivity.
• Experience with ruggedized hardware or mobile devices used in a plant environment.

Job Titles That Should Apply

IT Support Technician, Technical Support Specialist, Desktop Support Technician, Service Desk Analyst, IT Support Analyst, End User Support Specialist, Computer Support Specialist, Help Desk Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.