Parts Manager
- Lead the team: Supervise and mentor the Parts Department staff, ensuring professional and safe work practices.
- Drive sales: Manage the Parts Department to meet and exceed sales objectives, including directly handling customer inquiries and sales.
- Manage inventory: Oversee all parts and inventory, ensuring accuracy and efficiency.
- Analyze performance: Monitor key financial metrics like sales plans, gross margins, and parts obsolescence to meet or exceed goals.
- Build relationships: Develop and maintain strong, positive relationships with manufacturer partners and the local customer base.
- Merchandise and market: Create and execute sales plans and merchandising strategies to maximize department revenue.
- Ensure customer satisfaction: Resolve customer issues and handle emergency parts orders to ensure a high level of service.
- Maintain the department: Be responsible for the upkeep and overall appearance of the parts department, ensuring a safe and organized work environment.
- Handle administration: Oversee all administrative tasks, including work orders, parts ordering, and returns.
- 3+ years of experience in parts and operations, preferably within the equipment industry.
- A proven ability to effectively lead and manage a team.
- Strong communication skills, both verbal and written.
- Excellent organizational skills with a keen attention to detail.
- The ability to work independently and thrive in a fast-paced environment.
- Demonstrated problem-solving and conflict-resolution skills, both with employees and customers.
- A solid understanding of business operations and a commitment to customer service.
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