Manager, business operations

About Us

Join University of Canberra where we walk together to foster an inclusive community. Together, we endeavour to empower, connect, and exchange knowledge with our diverse people, cultures, and environments.

We stand firm and dedicated to upholding fundamental values such as inclusivity, honouring Indigenous cultures (Narragunnawali), driving positive change, nurturing curiosity, and promoting collaborative efforts. We are committed to leading the national education sector in championing equity, diversity, inclusion, and accessibility via Connected – A Decadal Strategy 2023-2032. UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally and linguistically diverse backgrounds.

About The Opportunity

The University of Canberra is seeking an experienced and proactive Manager, Business Operations to lead the Business Operations Team within Student Connect. In this pivotal role, you will oversee the end-to-end delivery of student-related processing activities from enrolment to course completion, ensuring accuracy, compliance, and an exceptional service experience for students and staff.

You will bring a proven track record of building strong, collaborative relationships which deliver win-win outcomes for diverse stakeholder groups. You will provide strong leadership, drive operational excellence, and manage complex student and staff enquiries with professionalism and care. This position is ideal for someone who enjoys building efficient systems, leading engaged teams, and is continuously improving processes that enhance the student experience in meaningful and measurable ways.

Key Responsibilities

• Lead and manage the Business Operations team within Student Connect.
• Collaborate with key stakeholders to building strong working relationships and ensure the accurate management of student data and business processes in line with university and government requirements.
• Build strong working relationships with business specialists within the Business Support and Innovation team (BSIT) to identify and implement process improvements.
• Build a culture of continuous improvement and cross skilling within the Business Operations team to ensure all processes are efficient and service focussed.
  
  

About You

• A collaborative mindset and commitment to continuous improvement.
• Comfortable working autonomously.
• Highly adaptable, able to adjust priorities quickly in response to changing pressures and deadlines.
• Thrive in high-volume environments with shifting priorities.
• Proven experience leading operational teams and managing complex workflows.
  
  

Offerings/ Benefits/ Culture

The University offers excellent conditions and benefits such as:

• Flexible working arrangements
• Family-friendly policies
• On campus Gym, Medical services, Cafes, Post office, Supermarket and Childcare facilities.
• Professional Development offerings (study assistance, corporate programs and discounts)
• Innovative work environment with a diverse and inclusive culture
• Access to Employee Assistance Program and a corporate private Health Plan (Bupa)
  
  

What we need from you: To be considered for this position, we require your tailored CV and a 1-page cover letter showcasing the unique skills, experiences and perspectives you would bring to the role and how you would make a meaningful impact at UC.

Submit your application through the “Apply Now” tab. We kindly ask that you take this opportunity to align your application with the Position Description, ensuring that your skills and experience are clearly articulated in connection with the specific requirements of the role.

Working rights: Applicants who wish to apply for this position must have valid working rights at the time of submission.

For job specific information: please contact Fiona Wright, Associate Director, Student Connect, [email protected].

For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email [email protected]. If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.

Closing date: 11.55pm, Sunday 16 November 2025.