Team Leader - Grand Rapids, MI

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

Every day, around the world, Baxter enhances better outcomes for our patients and their caregivers. At Baxter, we are deeply connected by our mission. No matter the role at Baxter, your work makes a positive impact on people and our patients. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics, and in the home. For over 90 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work!

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission!

What You'll Do:

• Attend monthly safety meetings and demonstrate a proactive approach to safety awareness and compliance.
• Complete all required safety and compliance learning modules on a timely basis and complete medical testing in a timely manner.
• Maintain a clean and safe work environment, including 5S activities.
• Safely operate a fleet vehicle ranging in size from a cargo van to a 26,000 pound truck.
• Identify safety concerns and correct them when necessary.
• Lift and carry up to 65 pounds using appropriate processes and safety procedures.
• Lead and conduct training on Baxter portfolio products and services at the service center, territory, and area levels.
• Perform complex repairs on medical products beyond simple and minor cosmetic repairs or component replacements.
• Apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause, and repair.
• Generate service revenue and complete activities required under service contracts.
• Perform routine cleaning and maintenance procedures on various medical products, including pre-installation maintenance, and modification procedures.
• Visually, audibly, and manually inspect Baxter products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair.
• Perform sweeping, mopping, and all other general "housekeeping" duties.
• Coordinate daily work assignments, oversee and engage in field and warehouse activities, and manage accurate on-site inventory.

In addition to the responsibilities above, the Team Leader will at times be required to complete tasks and responsibilities outlined in the Field Service Technician I & II job descriptions as the needs of the business require. This job is a leadership role which will oversee work distribution to all Service Center employees.

What You'll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED or equivalent experience required
• SME on multiple platforms within the Hill-Rom portfolio required
• Applicable technical or trade school training preferred
• 8+ years working with medical devices/FDA regulated products in a hands-on environment required
• 2+ years driving/delivery experience required
• Ability to lead, direct and coordinate technical service projects, positively impacting customer satisfaction
• Adapts to new technologies and comfortable with the Microsoft Office Suite of products
• Valid driver’s license and driving record that meets company standards and state requirements
• Ability to acquire and maintain a DOT physical card required
• Schedule flexibility/on-call

Physical requirements:

NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation

• Please refer to the Physical Demands Supplement for complete physical requirements of this position
• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.
• Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots
• Must align with Baxter infection control policies

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly/salary range of $60,000 to $90,000. The actual salary may vary based upon several factors including, but not limited to, relevant skills/ experience, time in role, business line, and geographic/ office location.

The successful candidate for this job may be required to verify that they has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .