Call Center Supervisor

?(Job Description)

A globally recognized Food & Beverage company is currently hiring for a Contact Center Supervisor. As a Supervisor of Contact Center Management, the employee will be responsible for providing guidance to a dedicated frontline team within the Nutrition / Parent Professional Resource Center, acting as the brand's voice for the consumers, caregivers, and healthcare professionals. This team supports the iconic brands across the Nutrition and Health Sciences portfolio. This critical role focuses on engaging effectively with stakeholders by addressing inquiries, managing complaints, and acknowledging praise. The ideal candidate will cultivate a culture of trust, transparency, and collaboration within their team, while driving performance and delivering exceptional service.

Pay - $25/hr. - $25.50/hr.

Location - Fremont, MI (Hybrid; Tuesday - Thursday onsite / Monday & Friday remote)

Schedule - 10:30 AM - 7:00 PM EST

Contract Duration - 6 Months Contract To Start (high possibility of extension/conversion depending on business needs and performance)

W2 Employment Through Aston Carter

(Summary of Key Responsibilities)

• Guide a dynamic team of CES PRC workers as they support various brands across various channels, including SMS text, live chat, email, calls, WhatsApp, and social media.

• Partner with the supervisor team to delegate tasks effectively, empowering workers to take initiative in problem-solving and decision-making.

• Communicate goals and drive accountability for key KPIs.

• Continuously evaluate operational performance key KPIs and identify opportunities for improvement in processes and workflows.

• Address escalations from consumers, caregivers, or medical professionals promptly to enhance consumer loyalty.

• Support the team in driving sales and market share through outstanding customer service, expert advice, nutrition education, and tailored solutions.

• Oversee and facilitate eCommerce initiatives, product transactions, and the management of quality incidents in compliance with FDA and the company requirements.

• Demonstrate advanced competency in critical technologies and systems, including CRM, Salesforce, Engage OMNI Product Information, and Consumer Data Privacy management.

• Communicate expectations and provide feedback on workers to the supervisor team.

• This position may require availability for a 24/7 engagement center, including holidays, evenings, and weekends.

(Qualification Requirements)

• 1-3+ years of experience in a call center and/or contact center environment.

• Any experience or knowledge within the healthcare, caregiving, nutrition, or health sciences industry is a big plus.

• Any CRM experience or Salesforce experience is a big plus.

• An associate's degree or a bachelor's degree is a plus.

• People leadership experience is a plus, working through changing environments.

• Excellent verbal and written communication, along with strong interpersonal skills.

• Comfortable submitting to a drug test upon offer.

(Employee Value Proposition)

• Exceptional opportunity to join one of the globally recognized food & beverage companies..

• Exceptional growth opportunity internally.

• Hybrid work schedule.

• Amazing work culture.

Job Type & Location

This is a Contract position based out of Fremont, MI.

Pay and Benefits

The pay range for this position is $25.00 - $25.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Fremont,MI.

Application Deadline

This position is anticipated to close on Dec 2, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.