Sr. North America Onboarding Specialist

Sr. North America Onboarding Specialist

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Type: Full Time 

Location: HomeOffice Michigan

JOB SUMMARY

The Sr. North America Onboarding Specialist is a managerial role responsible for maintaining overall accountability for all aspects of projects during the entire span (initiate, plan, execute, control, close); must be familiar with project objectives and system scope, as well as the role and function of each team member to effectively coordinate the activities of the team. The Sr. North America Onboarding Specialist must possess the ability to work in a highly customer centric position, while creating and maintaining standards and practices for process documentation. The Sr. North America Onboarding Specialist will demonstrate process improvement techniques, and identify gaps in Livingston processes, while supporting the creation of new implementation procedures and delivering updates in a clear, concise manner.

KEY DUTIES & RESPONSIBILITIES

• Execute the development of plans, identify pertinent resources necessary, prioritize and execute against established plan
• Deliver effective communication facilitating interactions both internally and externally
• Control all changes or adjustments as necessary; ensure successful completion and handoff within established timeframes
• Implement and create a communication schedule with clients and internal business partners as to the progress of the performance and activities
• Control and lead meetings, workshops, and client discovery sessions capturing outcome and next steps
• Govern the customer communication, owning the partnership between Livingston and the project deliverables during the duration of the onboard
• Manage, document, and maintain all supporting information received and delivered
• Identify and socialize any risk, opportunities, mitigation strategies and solutions for the desired outcome
• Execute reviews and analyze change in regulations/trade initiatives and categorize impact to current processes
• Create and identify process improvement and efficiencies and adjust or develop process tools
• Manage multiple onboardings simultaneously varying stages of requirements and activity
• Perform other related duties as assigned by management
• Adhere to established company policies and procedures
  
  

KNOWLEDGE & SKILLS

1. To perform this job successfully, the person must be able to perform each essential duty satisfactorily
2. Strong working knowledge of all applicable international trade, regulations, procedures, and industry practices
3. Experience and knowledge with project management and planning
4. Experience and knowledge in continuous Improvement and Quality Management techniques
5. Ability to collaborate effectively and communicate (written and verbal) internally and externally with business partners
6. Results oriented and highly organized - ability to set priorities, develop work schedules, monitor progress towards goals, and track details, information, and activities
7. Effective interpersonal skills with ability to influence and engage people at various levels in an organization
8. Strong organizational skills with the ability to meet tight deadlines
9. Strong customer service orientation
10. Technically savvy- Microsoft Office, company systems
    
    

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience

EDUCATION

Preferred: Associates Degree or post-secondary education

Preferred: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Inclusion and Collaboration

Accountability

Business Acumen and Straight Talk

Leading and Developing

Customer First Focus

Agility

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.