Dispatch Specialist

Job Description

Job Description

Location: Full-time in-person in Detroit, MI

We're Proof, a startup in the legal tech industry. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support thousands of law firms throughout the US.

Job Brief: We are seeking a reliable and highly organized Dispatch Specialist to manage and dispatch client service requests efficiently across various regions. You will play a key role in maintaining service quality, ensuring that independent contractors and local service partners meet client needs within strict deadlines.

Core Objectives:

• Coordinate with independent service partners to facilitate the service of process in multiple geographical locations, ensuring compliance with time-sensitive deadlines.
• Negotiate service fees with independent partners to remain within budgetary constraints.
• Ensure service partners have all the necessary information, resources, and support to complete their assignments effectively.
• Quickly adapt to a fast-paced environment by leveraging a network of contacts to dispatch client requests in a timely manner.
• Identify and onboard new service providers across the U.S., fostering strong relationships to guarantee seamless job completion.

What You'll Do:

• Communicate effectively with various stakeholders and independent contractor server partners to ensure process serving tasks are executed efficiently.
• Establish and maintain strong relationships with contractors to support quick and reliable job dispatching.
• Use sound judgment to communicate clearly and professionally with providers through both written and verbal channels.
• Ensure smooth organizational operations by meeting deadlines and completing related tasks individually and within a team structure.
• Review and analyze processes to identify inefficiencies, working with Team Leads and colleagues to implement improvements.
• Cultivate operational success by optimizing workflows and improving user experience for both internal teams and service partners.
• Proactively identify and resolve platform issues, escalating when necessary.
• Maintain detailed and accurate records of communications, both on and off the platform.
• Address unique challenges with a flexible, iterative approach, working to implement scalable solutions.
• Collaborate with cross-functional teams such as Customer Experience, Product, and Server Support to streamline operations.
• Execute data-driven strategies to enhance performance, adapting processes as needed to meet team and company goals.
• Provide input on local business needs related to regulatory impacts on operations and product development.
• Contribute to a positive work environment by acting and communicating in ways that support the overall success of the company.

Who You Are:

• An excellent communicator at all levels, capable of navigating complex environments with multiple stakeholders.
• Team-oriented and driven by helping others succeed, both internally and externally.
• Passionate about user experience, with the ability to prioritize both customer and contractor satisfaction.
• A critical thinker with strong business judgment, able to leverage data to inform decisions and strategies.
• Equipped with excellent verbal and written communication skills, capable of crafting clear and effective presentations.
• Experienced in fast-paced, rapidly evolving environments, with the ability to meet tight deadlines while maintaining a high level of performance.
• Optimistic and high-energy, with a proactive approach to problem-solving and overcoming challenges.

Qualifications:

• 2+ years of professional experience in the service of process industry or logistics/dispatch preferred.
• Strong verbal and written communication skills, with the ability to communicate with a cross-functional audience.
• Proven experience in building strong, trust-based relationships with independent contractors or service partners.
• Experienced negotiating with third-party vendors or contractors, particularly on price and service delivery expectations.
• Excellent time management and organizational skills, with the ability to prioritize and execute on multiple projects within tight deadlines.
• Comfortable in fast-paced environments with an adaptable mindset toward change.
• Proficiency in MacOS, Google Suite (Gmail, Sheets, Docs, Slides), and video communication tools.
• Rapid learner, able to embrace new technologies and adapt to new procedures quickly.

Preferred Qualifications:

• Bachelor's degree preferred.
• Experience in the service of process, legal tech, or logistics/dispatch industries.
• Previous experience with double-sided marketplace platforms is a plus.
• Strong stakeholder management skills in high-growth, dynamic environments with tight deadlines.
• Positive, high-energy work style with a track record of overcoming challenges.

Compensation & Location:

• Full-time, hourly position
• $20 - 23 per hour based on experience
• This is an onsite, in-person, role located in Detroit, Michigan, five days per week
• Eligible for company bonus plan.

Benefits:

• Medical, dental, vision, disability insurance, and 401K options.
• Flexible Time Off (FTO) and paid holidays.
• Company equipment provided.

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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