Supervisor - OTD Incentives Production Support

Description

Job Description - The Role: The Incentives Team

The Incentives team within Transformation to Deliver is passionate about driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise. We strive to be global strategic business partners, delivering world class transformational solutions. We operate as a global organization, supporting various functions including Finance, Controllership, Purchasing, HR, Manufacturing, Sales, Marketing, Dealers and a growing list of new business partnerships.

What You’ll Do (Responsibilities):

Lead and manage a team of direct reports of production support analyst for all Incentives products

Support the triage and resolution of production issues related to CIMS, Connected Incentives, and OTD Claims, ensuring timely and effective outcomes.

Partner closely with business and IT teams to ensure issues, feedback, and inquiries are documented, prioritized, and resolved appropriately.

Provide support to Dealers by addressing inquiries and resolving system or process-related issues in a timely and professional manner.

Collaborate globally and cross-functionally with partners across multiple business functions to understand end-to-end business processes and anticipate partner needs through both proactive and responsive engagement.

Leverage process improvement and system implementation expertise to design innovative solutions and contribute to global transformation initiatives that drive measurable business results.

Additional Job Description:

Yours Skills & Abilities (Required Qualifications):

Bachelor’s or Master’s degree in Business, Finance, Accounting, Information Technology, or a related field

3+ years of relevant experience in business and process transformation, consulting, and/or project management

1-2 years of experience leading a team

Proven experience applying Operational Excellence, Design Thinking, and other structured methodologies to drive process improvements

Strong ability to work cross-functionally in internal and/or external consulting environments, with a track record of successfully executing projects and delivering measurable results

Detail-oriented with strong business acumen; experience evaluating financial metrics and assessing project outcomes

Comfort working with technology and familiarity with analytics tools and techniques

Self-motivated, adaptable, and eager to learn and take on new challenges

Excellent written and verbal communication skills

Flexibility to work outside standard business hours, including occasional evenings, weekends, or holidays, as business needs require

What Can Give You a Competitive Edge (Preferred Qualifications): .

The ability to be a change agent, using influence, education and persuasion to build relationships and gain support for difficult changes.

Report out on process transformation performance to manager on a regular basis.

Knowledge of dealer processes and incentives

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren Mi three times per week, at minimum [or other frequency dictated by the business]

Relocation: This role is NOT eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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