Life Contact Center Representative
- Provide customer service by answering agent and policyholder telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
- Meet the established call center guidelines for answering calls.
- Work effectively with co-workers, agents, policyholders, or other departments as needed.
- Research and resolve inquiries and communicate the results by telephone and/or written correspondence to the policyholder, agent, or other departments.
- Make computer inquiries and entries relating to customer accounts.
- Maintain records and/or policy files according to established guidelines.
- Regular and predictable attendance in meeting a defined work schedule. Desired Skills & Experience
- Bachelor's degree with a GPA of at least 3.0 (preferred) or the equivalent combination of education and office experience
- Direct insurance agency/company experience with Life products a plus
- Flexibility for occasional and/or seasonal overtime
- Excellent oral and written communication skills
- Ability to handle multiple assignments
- Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
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