Front Desk Associate

Front Desk Associate - Part Time

This position is part of an ongoing recruitment effort. Applications are accepted continuously, even after the position is filled. We encourage interested candidates to apply at any time, as we are constantly seeking talented individuals to join our team.

Come join our growing team at PickleRage, West Bloomfield's indoor pickleball center! Pickleball is the fastest growing sport in the country, and we are looking for energetic, organized, and self-motivated individuals to provide exceptional customer service for members and guests. The person(s) in this position operates the front desk and lounge area for shifts during the mornings, evenings, weekends, or holidays. All Front Desk Associates will report directly to the Front Desk Lead.

Job Description and Responsibilities

• Greet members/guests, answer phones, and give facility tours
• Promote membership programs/events and encourage member/guest sign up
• Process and collect payments from members/guests by using the POS system
• Oversee court reservations using court reservation system ensuring that members/guests are checked in and occupying assigned courts
• Ensure registration and check in/checkout procedures are followed
• Assist with the registration and running of programs and special events
• Process POS transactions for pro shop and lounge items
• Attend to Lounge area patrons, take drink and food orders from members/guests and serve ordered items including wine/beer.
• Assist with Pro Shop upkeep, stocking and display
• Ensure the facility presents as inviting and clean to all members and guests
• Execute opening/closing procedures
• Attend all training sessions and regular staff meetings
• All other duties as assigned

Qualifications and Experience Desired

• Excellent communication skills. • Dependable, high energy, and team oriented.
• Front Desk and/or Customer Service experience 1 year plus
• Must have a friendly, outgoing personality and enjoy social interaction.
• Ability to accept guidance and supervision
• Ability to make quick decisions that best serve facility members and guests.
• Ability to learn and use registration software and other related computer functions
• Prefer experience regarding cash and credit transactions.
• Customer service interaction experience
• Willingness to be flexible and available to work occasional evenings and weekends as required for meetings and special events
• Current or ability to obtain CPR and First Aid certifications
• Must have the ability to pass a background check
• Must be 18 years of age or older

Must have a valid form of ID

WORK ENVIRONMENT:

Includes a typical gym environment, with exposure to excessive noise or adverse environmental issues, including exposure to heat, cold, and inclement weather conditions. Mode of transportation for travel typically will include automobile.

PHYSICAL REQUIREMENTS:

Ability to sit and stand for prolonged periods of time. Ability to perform light maintenance work which may require climbing, stooping, squatting, kneeling, reaching above the head and reaching forward. Occasionally climbs ladders. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

EEO Statement:

PickleRage is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. PickleRage is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, discipline, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To request reasonable accommodation, contact Human Resources at [email protected].